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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Cancel phone

I need to cancel my phone number, I moved back to the Czech Republic two months ago. The O2 website does not specify how to cancel the number. Please help with the solution My number is [edited] [Mod edit: Image rejected as it contained personal info...

Resolved! Cancelling contract

Hi, I would like to cancel my phone contact please. I am in South America and can't get through on the phone, is there a way to do it online? Thank you

Resolved! Stupid question regarding new phone

Can I just buy a new phone from Amazon etc and put my existing o2 sim in and just continue on my monthly contract ? My current phone is paid off and I just pay for my monthly allowances now.

O2 app not working

I've recently been transferred from virgin media to o2 and I can't access my account I've tried resetting my password but nothing is working

Tarriff Changing Plans

I would like to change my Tariffs plans

Accessing My O2 app

Having problem getting access to My O2. Wish to see breakdown of last bill.

Change the billing name and plan for my account

My mother has been paying my phone bill. I now want to pay the bill myself. I also would like to change my plan to sim only at a lower monthly rate. please can you advise what I need to do to make this happen?

My O2

Why can't I see my number on My O2?

Portal completion date - can you tell me when this will be carried out?

I have just taken out a new sim card with O2 and wondered if you could tell me when my portal to my phone will be completed to my old telephone number? Many thanks

Can't access my O2 on mobile app

Hi, I've been trying to log in on the my O2 app but I can't get it to work. I use the exact same email and password that I use on my laptop[ to view my account but it always says it doesn't match. When I'm sent the 6 digit code and copy it exactly it...

O2

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