Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Final bill - refund request

More info (Highlight to read)I’ve had a text message from O2 saying my latest (and should be final) bill is a credit of -£14.24. I’m unable to login to the MyO2 app to request a refund. Please can you arrange for the refund to be processed?I am no lo...

Resolved! Change my monthly payment account

Hi there i’d like to change my monthly payment account to my business account now let me know how can I get this to change pls looking forward to hearing from you soon best regards xun

Resolved! Cancel plan or transfer money back to my credit card

Hi I put £30 in but I want to cancel the planned transfer my money back to my debit card.

netwerk proplem

phone voice dropping to 3g from 4g

Can't access My O2

I've recently swapped my existing number onto a new sim card. Now when i try to login to My O2 it asks me for my mobile number so it can verify who I am with a s digit code. This is even though I've been with O2 for 10 years. when i enter the code it...

Cannot open app

cannot open O2 app and won’t allow my login in details

Resolved! My o2 Firefox Issue

When I try to view the My o2 page after logging in, the information is available for just a moment before it disappears and I'm left with the view seen in this image: I've tried disabling all add-ons and it still happens. Oh, it also does this in Edg...

Resolved! Top up

Dear Sir or MadamThank you in advance for your support.Are there any instructions on how to top up the battery?if you have a "16-digit" top-up code?If I dial 4444 and then press "2",the top-up does not work for me.Does anyone have a solution please?G...

Resolved! Air pods

Where is my code for my air pods? I was told 30 days. 50 days later, I was told 5 days, 8 days later I'm being ignored

Network

Hello, I’ve noticed that my network it’s not working as it used to be, it is very very slow and sometimes doesn’t work

O2

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