My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 1 replies
  • 1 kudos

Resolved! Changing number

I want to port my old number onto my new sim but I keep getting a message saying that my new sim is already active so I can't do anything?

Ghost by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Travel to Cape Verde

I'm about to go to Cape Verde how do I ensure my phone will be able to connect to email....fb.....internet and to make phone calls to UK thanks

JulieM by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Can’t go on the 10£ bundle

Hello. The problem is that I’m trying to change my tariff to 10£ big bundle and I can’t, because on the e-mail shows me that I need to top up my account then I will be able to change tariff. I have 10 pounds in my account, can we fix that?

avall by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Email misspelled

Can anyone help,My email address has been misspelles in store when setting up the account. I can't receive the confirmation/activation email for my account to be able to use it. How do I get the email address corrected so that I can receive my docume...

Emzy1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Resign

Hello, I am now living in France, by the end of this month, my device plan will be fully paid and my contract ending. As I am not leaving in the UK anymore, I would like to stop all contract and avoid any automatic "re-involvement" between O2 and mys...

Jgab by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! My o2

When I log onto My o2 it displays my name but a different phone number and the details regarding my tariff are also incorrect. Any ideas on how to fix it please?

Strad by Level 1: Joiner
  • 3 replies
  • 0 kudos

Mobile network

How to get some Mobile network...? I have credit 20£...but i don't know what to do..

Resolved! change handset details with o2

how do you tell o2 that you have bought a new handset so that the records are up to date? I bought a new device from onbuy and i guess o2 need to know handset has changed?

Bungle17 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! O2 app and account

I recently upgraded my phone and I can access my o2 online but not through the app the other issue is that when I click on my details its sending a security number to a mobile number I've never owned

Aaron25 by Level 1: Joiner
  • 2 replies
  • 0 kudos