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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

my o2 account is gone

when i log into my o2 account the site says i dont any products or services with you

PAYG top up

HiI changed my tariff from £10 Big Bundle to £20 Big Bundle.I had a credit already o about £2Then I topped up £20 .But my credit says I've only got about 8GB of data instead of 40GB due for £20 BigBundle.What happened?

Resolved! Accessing Account

My mobile is no longer working properly. I need to look at my accounts but am asked to put in a one time code that is sent to my phone; however since the phone isn't working, I can't access the code.

Change direct debit

Recently I changed my bank and I would like to change my direct debit

Order confirmation

I have placed an order but did not receive any confirmation email. Please help

ESIm

I currently have a sim card in my iphone 7 and wanted to know how do i transfer my number to an esim as i now have an iphone 14?

Active spend cap

£5

Resolved! VAT invoice

Hello,My O2 no longer shows a VAT exclusive invoice. I still require a monthly VAT invoice for business purposes.Thank you

£6 Charge (REMOVED)

Please could you tell me what the additional £6 charge refers to? Thank you, Dianne Noble

Upgrade

This weekend I made a number of attempts to upgrade my iPhone X to an iPhone 15 only to be informed that my application had been declined following a credit check. I have checked my credit rating with Equifax and it is excellent so I don’t understand...

O2

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