Where is ‘Bring in new products’ on My O2 app?

[AJ73]

Hi all, I’m looking to add another phone number - a SIM - to my My O2 account. I googled it and it appears it is under ‘Bring in Products’ but I can’t find that section anywhere on My O2 - can anyone help please? Thanks 

[MI5]

@AJ73 

It used to be under your details but it was mentioned recently that it had now been removed. 

Check and see if it's still there for you.

[gmarkj]

Can we got confirmation on if this is still possible @Martin-O2 @RafaC @Breanna ?

[pgn · Accepted solution]

On Pay Monthly MyO2, the section you need is now here

Then...

 under "Contact Preferences", after you get your SMS'd PIN, here:

And then scoot down to here:

If that helps, @AJ73?

[RafaC]

Thanks for the tag @gmarkj. @pgn was faster than us in showing the way 🚄

 @AJ73 please let us know if the route above allows you to add the other number to your account. 

[AJ73]

Thank you pgn, and everyone else who replied. That was very helpful, up to the point where I got a ‘This account is already registered’ popup when trying to add the other number (a PAYG) a couple times.

Went to local O2 store, to try and resolve this. According to store guy, you can only add pay monthly/contract SIMs, not PAYG sims.

Obviously if I convert the PAYG sim to a contract sim, it defeats the purpose of adding it to my account as there’d be no need to remotely top that up via my phone…

Anyone thinking that advice from the store is a bit odd?

[jonsie]

You can add pay and go accounts so you were misinformed by the O2 store staff

You do however, have to use a different email address when adding the number

I have both contract and P&G in the same My O2

[pgn]

If the PAYG phone you wish to bring into your own MyO2 ever accessed their account using their mobile number, then the PAYG phone already has an account.

You can either try to get that account reactivated yourself, or contact O2 to have it deactivated so you can bring the PAYG device cleanly into your own MyO2 as shown above, @AJ73 - the Social Media Team at O2 can do this, the links for each (Twitter, Facebook and Instagram) are just below this message.

Good luck!

[jonsie]

Simply need to use another email address for the pay and go number

[jonsie]

It's the email address that is already registered and that's why you are getting the error message

Trust me....