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MyO2 says I have no products or services

Discussions
Level 1: Joiner
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‎16-03-2024 19:30 - edited ‎16-03-2024 19:31

‎16-03-2024 19:30 - edited ‎16-03-2024 19:31

I haven't logged into MyO2 for a while, and wanted to check the billing history.

 

MyO2 recognises me, but says I have no products or services.

 

I am near the end of paying for a phone (monthly), and pay monthly for my O2 account.

 

Where have my records gone?

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MI5
Level 94: Supreme
  • 153258 Posts
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Registered:

on ‎16-03-2024 19:48

on ‎16-03-2024 19:48

@Discussions 

You've been moved to the new system and your log in has reverted to the original email address allocated by O2, which no one knows!

Get a new email address not used on O2 and contact them to change it for you.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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