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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Item on my bill of £5 what is this for? I have no recollection of buying anything

Item on my bill of £5. What is this for. I have no recollection of buying anything.

Samsung Phone Messages App change

I received a screen message on my samsung phone regarding changing the messages app. It has disappeared now but what do I have to do?

Resolved! Hi I have just had a call from multisave discount people from overseas

Hi I have just had a call from multisave discount people from overseas pressuring me provide them with my password. Is this a scam

Resolved! Top up

I am now on a £15 a month plan and my O2 balance is £4. I want to deposit £11 into my balance, but I can only choose an amount that is a multiple of five, such as £10 or £15. Does anyone know how to deposit £11?

refurbished Google Pixel 7.

hello I have upgraded the phone from a Google Pixel 3 to a *refurbished* Google Pixel 7 _ mobile number xxxxxxxxxxxx. Phone arrived last Monday (13th)The phone has been getting hot when used, the fingerprint sensor isn't accepting my finger print, ev...

Resolved! Increasing my spending cap

I have heard from you that my spend cap for my phone is set at £0. I would like to increase this to £40, but whenever I try to login to do this, I am told I will be sent a code by text which never arrives. [Mod edit: Please do not share personal deta...

new sim - not connected yet??

I got a new Sim and the 02 shop said it would take 24 hours to connect. It's now 24 hours on and NO CONNECTION. Why is this?

Not receiving billing notifications to my e mail

Not receiving billing notifications to my e mail, not had one since transferring from Virgin, Can retreive from my account and have have checked my profile details and are all correct. Anyone else having this problem,

Resolved! Keeping the number

I did the updates of the contract with Virgin and took the O2 number in the promotion but I am already with you and I would like to keep my old number.I want to transfer the number to the new SIM card

Resolved! 02 app

All my payment are being rejected when I'm using my debit and credit card

O2

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