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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

BLOCKED SIM

I'm abroad and accidentally blocked my SIM. I'm a Virgin O2 customer; my Virgin log in details are not working. I have registered with O2 but my log in details cannot be accessed without a PIN which has been sent to my blocked SIM. There seems to be ...

Resolved! O2 tariff plan

Hi , I want to close my O2 tariff plan and remove the e sim from my phone (REMOVED)

Resolved! Spend cap

Can’t find my spend cap or instructions on how to change it. Please advise

Caller cannot hear me - iPhone 14

I have a iPhone 14. Recently when I answer a call the caller can hear me but I can’t hear them. The same occurs if I make an outbound call. I don’t even hear the outbound ringing sound, but the other persons phone rings. It’s not an issue with the si...

Can't log in to my 02 app

I can't log in to my 02 app

credit for Disney plus

Hi, I am due a Disney + refund is due. Please can you let me know when that will be?Thank you

Help please with my new phone

Hello< please help. I have received my new phone, set it all up but all calls fail. I need to speak with someone.

I can’t login to my account on the app

I updated my phone from the IPhone 13 to the IPhone 15 Pro and I missed the access to the app and I can’t see about my products.

bill

My phone is blocked. I paid my phone bill for December.

BOLT ON

I added a bolt on to my bill while I was out the country because my data wouldn’t work while I was away and once I added the bolt on it still didn’t work, can I have it removed so it won’t come out my bank with my bill please it’s going to leave me i...

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