Where is ‘Bring in new products’ on My O2 app?

[AJ73]

Hi all, I’m looking to add another phone number - a SIM - to my My O2 account. I googled it and it appears it is under ‘Bring in Products’ but I can’t find that section anywhere on My O2 - can anyone help please? Thanks 

[Dan76]

This hasn’t worked for me, same issue. Has the app changed now?

[pgn]

Not the app, per se, but the back-end billing system has changed to a new one called 360 for many. The functionality for bringing new products into an existing account has been removed until all customers have been migrated, @Dan76 - read the discussion to the end, and you will understand. For now, open a new account using a new e-mail address is all you can do. Any queries, O2 is reachable on Social Media using the link just below. Good luck!

[Dan76]

Thanks for your reply, I’ve tried registering as new on a different email but it brings up a message saying ‘we’ve found the following account for this mobile number 

*****67@o****.uk‘

neither me or my husband have this email or have ever had. So we are now stuck as we can’t do anything. Nobody on the o2 chat seems to understand. 
Do you know how my daughters phone is registered to a random email and how we can correct this?

[Enlli]

Phones registered to random emails has come up once or twice before. 

How to change it seems down to getting a customer service agent who knows what they are doing.

Have you thought of creating a new free Gmail account and using that?

[pgn]

---

@Dan76 wrote:

Thanks for your reply, I’ve tried registering as new on a different email but it brings up a message saying ‘we’ve found the following account for this mobile number 

*****67@o****.uk‘

neither me or my husband have this email or have ever had. So we are now stuck as we can’t do anything. Nobody on the o2 chat seems to understand. 
Do you know how my daughters phone is registered to a random email and how we can correct this?

---

Looks remarkably like an e-mail I had registered to me by O2 many years back: p_n***********2@o2.co.uk - which you will be best reaching out to O2 via Social Media at the link below to get corrected. They may not respond immediately, but once you get a direct message to them, ping them every so often until you get a response (from Fri morning until early Sun morning when I got a response for me recently) @Dan76 

Good luck!