Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Cannot download bill

Hi, it will not let me download my bill when I'm logged into My o2. I get error code: EBPP_1506: We're sorry, we are unable to display your bill as a PDF in this browser, please try using the latest version of Internet Explorer, Mozilla Firefox, Safa...

Final Bill Clarity

Hi I've moved from O2 to Lebara including Porting my mobile number ([Removed]). To them successfully. I've just spotted a Pending Direct Debit for £13.10 ??? (This was my monthly payment with O2) I've tried logging into O2 via both the App and on Lin...

EBPP_1506: We're sorry, we are unable to display your bill as a PDF in this browser, please try usin

Morning, Could someone please kindly help me, EBPP_1506: We're sorry, we are unable to display your bill as a PDF in this browser, please try using the latest version of Internet Explorer, Mozilla Firefox, Safari or Chrome as your browser THIS IS NOW...

Resolved! Zone 3 bolt on cancellation

Hi, how can I cancel the zone 3 bolt on that I added on. I have realised it is very poor value for money

Resolved! Get refund

My contact had been ended and there is unused balance, how can I get it refunded? Thanks!

live chat

i am sim only i want to get a phone

Resolved! Mobile number

I opened an online account with my email and phone number. I have now switched over to 02 from virgin and this account won't let me use my email or phone number. Help please

No signal whatsoever

I have no signal whatsoever, anywhere! What’s going on??

EU Roaming not working

Help: My roaming isn't working anymore (after two or three days where everything was normal). I'm on holidays in an EU country and now my messages won't send on Whatsapp and similar apps. I can't get through to O2 on the hotline given on this website...

Resolved! I am still waiting for the agreed refund of £225.94 to account 1049595208 ref conversation 10th june

You claim to keep a record of calls made, can you check this out and process my refund. see below my record of your correspondence. Message record from O2 Regarding overcharge Credit and Compensation 16th May at 17:25O2: We called you back as promise...

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