Is your website working?

[Barbara59]

I am looking to upgrade - my account says that I am eligible to upgrade. I want sim only. HOwever when I log onto the website it is all greyed out and I can't add anything to my basket? Is something wrong with the website?

[MI5]

@Barbara59 

Use USwitch
https://www.uswitch.com/mobiles/compare/sim_only_deals/o2/
Choose the deal you want
This will automatically redirect you to the O2 website
Just follow the prompts and choose the UPGRADE option
Complete the deal and nothing on your account changes except the tariff at the new cheaper cost
Payment date is the same and your next bill will be cat a cheaper rate and will be made up of the pro rata cost of your old tariff and your new tariff
The change should show in My O2 within 24 hours
Volt benefits will still apply as will possibly a 3 month extra such as Disney+

[dean_d]

when I click I am already a customer and want to upgrade a number it just goes to the next page and is all greyed out pulsing as if the page is loading but never does 

do you have any advice @MI5 ?

[MI5]

@dean_d 

Quite a few issues reported today, I'd wait and try again tomorrow.