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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Fraud Scam

Hi can anyone help. I reported a scam thru email provided on my o2 account given regarding fraud. I even spoke to customer service on phone before to check my account was safe. I was told my account not been affected and all ok. So i contacted fraud ...

Sim unbar

Hi, I am away from the country and would like to know how to unbar my sim. I tried on the app, is requesting a verification code however I cannot receive the texts. I cannot contact O2 via calls as they too aren’t connecting. Is there an email I can ...

Top up

Hi I tried to top up £10 on o2 and it took £5

Not able to log into account on new phone

Hii am unable to log into my o2 app on a new phone (username and password are correct). Even on website, I can login to O2, but when I go to My O2, it asks me for username and password again and also does not let me log in ( I get a something went wr...

iPhone 14

Hiya I purchased a iPhone 14 last night I’m just wondering if I will have it by today

how to enter security code

I'm attempting to sign in, you have sent me a security code but there is no field on the screen to enter it How to I proceed?

My O2 name

Hi. I just contacted customer services in order to change my name, however it is still showing the previous name and my name haven't changed yet. What should I do and how long should I wait?

My account

I’m trying to log on to my account and it says my phone number xxxxxxxxxxxx is associated with another user. Can you help please? [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Number ending 4619

I have just received a bill for a cancelled and unused account ending 4619. Please recall the charge and confirm please

No signal. why?

I am unable to use my mobile phone, there is no signal at all. Only SOS is available for call out . I could receive text but not send any. This has been happening on and off for the last 3 weeks but now it just isn't functioning at all. Please help. ...

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