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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Network

I constantly am unable to access my network coverage getting the message not registered on network?

Esim

Network stopped working,Esim deleted and reinstalled,(using the QR code that I received at the time that i bought the Esim)still not network connection,ordered a plastic Sim bit is taking too long to arrive. How to get network?

Resolved! change details on account

hey i have 2 number on my account. both lines are active however i would like to separate accounts as my wife can access her details and she can pay herself

Won’t let me use my o2 app

Hi

Resolved! Retaining mobile tel no.

I am leaving EE and going on an O2 sim only contract. I am looking to retain my same mobile number. I have just put the new sim in the phone. How long do I have to wait before my old mobile number goes live on my phone ?

I want a refund for my data abroad

hi, when I recently went to Turkey I paid each day for the use of data and it was absolutely useless, nothing ever loaded with the data, I was charged for it even though it never worked. It was completely useless and not to mention very dangerous, I ...

VAT

Please include VAT figures in my monthly bill as you have done up to now. Thank you

My balance

Hello, could I get my money back to my debit card from my O2 balance, because the payments for my ROLLIING PLAN are taken from my card not from O2 balance

Issues logginging into O2 account and scam calls

I'm having problems logging into my O2 virgin account. Everytime I log onto My O2 it boots me out of the account each time I go onto a different page. I have started receiving scam calls and have also been charged for an international call which j ha...

new order problems

ten days and still waiting for approval

O2

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