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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Lost phone

My wife has lost her phone, it's an old Samsung and were not bothered about the phone its just the pictures on the phone, we last saw it Fri 1st November in Wolverhampton, can you help please.

I want to convert my sim to esim

I want to convert my sim to esim but I have lost access to my physical sim now I want the esim as I need to create a bank account as ordering it again will take time and also i havent activated my o2 account by sms verification

Charges from ARE

Please let me know the numbers which called my mobile from ARE and for which I have been charged.

Resolved! Netflix charged twice on my phone bill

My 02 phone bill has just came in and it’s £109 for an iPhone 14? Netflix has been charged twice once at £17.99 and again for £15.99 and I just paid my last phone bill so don’t know where this is coming from ?

Says my account isn't ready

I changed my password as it wasn't working and now that I logged in it's says I can't log in because my account isn't ready, and I have to wait 48 hours but it has said this before when I tried to log in previously

Resolved! How do you pay off your device when you have cancelled your contract?

My O2 account has been cancelled and I know I need to pay off the rest of my device. I have left my direct debit open as that is the only instruction I was given by O2 after I received the PAC code. No money has been taken from my account but I have ...

I am unable to send ore receive Text messages.

for last few days I have received no text messages and my |Texts fail to send - no reason given just ! re-send. Urgently need to sort this out.

Resolved! re: sent me a phone I did not want, without even asking me and then are charging me 44.77 per month

I sent the phone back but for some reason they still think it is au fait to charge me for something I didn't even sign up for and unsolicitedly was sent despite having no idea what happened. Is this normal O2 Policy because if so I want a refund of e...

UPGRADE

CAN YOU TELL ME IF I CAN HAVE AN EARLY UPGRADE YET?

Change name

My first name is incorrect. It should be Michael.

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