My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 7375 Views
  • 1 replies
  • 1 kudos

Resolved! Extras

When I renewed my contract I received disney + as an extra and I can't set it up

Stebax by Level 1: Joiner
  • 404 Views
  • 2 replies
  • 0 kudos

Resolved! Overdue bill

I'm sorry I'm not able to pay my overdue bill in full until 6/11/2022. Can I be granted access to network please.

Mobiled by Level 1: Joiner
  • 513 Views
  • 3 replies
  • 0 kudos

Resolved! An error occurred - so annoying

When O2 gonna fix this? I've raised a ticket 6 month ago. O2 still haven't fixed this. I cannot go through Manage my O2 WiFi account. It's always!!! an error. I've tries all useless advice from O2. I clear web-browsers, I'm using chrome, edge, firefo...

manage WiFi.JPG WiFi an error.JPG o2 not working.png
Qba by Level 1: Joiner
  • 531 Views
  • 4 replies
  • 0 kudos

Resolved! Query latest bill

David Payne [Removed] I am the main administrator for the above numbers. The latest bill shows 13 payments of £5 totalling £65 for [Removed] from 17 September to 1 October 2022. This was when my son was in America and Mexico with his data switched of...

DVP by Level 1: Joiner
  • 533 Views
  • 4 replies
  • 0 kudos

Rolling plans discrepancies

received new SIM card and the leaflet offers a £15 rolling plan with 70gb instead of 25 (promo offer) but when I go to My O2 it clearly says 25 GB and there is no mention of the promo?

Mikehoff by Level 1: Joiner
  • 1826 Views
  • 13 replies
  • 0 kudos

Resolved! My o2 not woking

App is not letting me sign in and my 02 website says something went wrong. Is my o2 down as it as working a good few hours ago.

Resolved! O2 Account

Hello, I can't change the number on my account as I got my number ported and don't have access to the old account anymore. Anyone know as to how to fix this?

Anonymous by Not applicable
  • 485 Views
  • 2 replies
  • 0 kudos

Resolved! Phone number transfer

I recently got a new phone and joined o2, i rang on saturday with my pac code and was advised my old number would be transferred by today, this morning my phone had no signal for around an hour so i assumed that would be the number transferring howev...

bwatts by Level 1: Joiner
  • 938 Views
  • 4 replies
  • 0 kudos

Resolved! Scammed

I took a call from who I thought was o2. They said they were granting 30% contract discounts due to good customer circumstances. I should have realised this wasn't right, But I agreed to the discount verbally they then sent me a code to confirm who I...

ROBRV by Level 1: Joiner
  • 1649 Views
  • 6 replies
  • 0 kudos