My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 1 replies
  • 1 kudos

Over charged

Being charged for a mobile number which was cancelled in September 2019. The current number is use is [Removed].

Shazza2 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Can't activate Wifi Calling for iPhone 11

Hi all, I've recently switched from Three to o2 and am having difficulties activating Wifi Calling. If I try switching it on from my iPhone settings, it tells me to contact O2 to allow Wifi Calling on this account. I've gone through all the help docu...


How do I contact someone as no one is getting back to me

Stev1965 by Level 1: Joiner
  • 2 replies
  • 0 kudos

My O2 phone details

Hi All, not a real issue but anyone know how to change phone model on Myo2 details. It shows as an IPhone 6s but it's now an SE 2020? Regards

Coeus by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Change my number

How do I change my number

Yarka by Level 1: Joiner
  • 1 replies
  • 0 kudos

Upgrade through Mobile Phones Direct

Hello, I have signed into my O2 account this morning and I have the option to upgrade my phone on their website using O2 Refresh. I have found a good deal on Mobile Phones Direct that remains with O2 and I was wondering if I bought it from there, whe...

Pritch94 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Doubly charged after purchasing a device from MyO2 app

I have purchased recently a device from myO2. Whilst I was reviewing my details I noticed a mistake in my address and in order to correct it the system brought me some steps back in the procedure and asked me again for my payment details. In the end,...

Kleo by Level 1: Joiner
  • 3 replies
  • 0 kudos


Will I receive an email or text with my delivery details I keep checking online and nothing is being said about my order I’m presuming it’s still in process. The orders gone through as they’ve took the money out. Are orders taking longer because of c...

Lu by Level 1: Joiner
  • 2 replies
  • 0 kudos

Direct debit

How do you cancel direct debit on my 02 app?? I can't seem to find where to do it

Codyw by Level 1: Joiner
  • 1 replies
  • 0 kudos

Itemised bill viewing & adjustment charges

Received my invoice today with additional charges under the heading “Adjustments”I’ve tried to find my itemised bill on My O2 but no luck and tried contacting customer services but to no avail.Any idea how to view an itemised bill with a breakdown of...

KevM by Level 1: Joiner
  • 1 replies
  • 0 kudos