My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 1 replies
  • 1 kudos

Resolved! Direct Debit

I recently have changed bank accounts and I do have a direct debit setup on my back account but o2 say I don’t have one setup. I sent them a Direct Debit Mandate last week as I’m not able to phone them because they are only taking calls for stolen ph...

Merge accounts

How do I merge 2 accounts?

Ajr01 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Name Change but keep number

Hi, i was going to upgrade my phone today as I've finished my contract but then realised my account is in my dads name, I've read that I have to cancel my account and start again in order to change the name to mine however I want to keep my current n...

Chloe_E by Level 1: Joiner
  • 2 replies
  • 0 kudos

My bill

Why is my bill 32.19

Keish by Level 1: Joiner
  • 2 replies
  • 0 kudos

Struggling to transfer my number

I am trying to transfer my number from one o2 sim to another o2 sim. I have been trying to use the online form but repeatedly get reasons why this won't work. The recent one is "the no notes found in customer history wherein both the customer agreeed...

Cant speak to anyone at O2

I have been trying to call and email O2 for weeks to discuss an urgent billing matter but they arent accepting customer service calls and the emails are apparently closed down. Live chat doesnt show either. How are people getting to speak to someone ...

Scam texts

Hi,I received a text today saying my bill had not been processed and to click a link to settle the feesWithout really thinking I clicked the link and it took me to a 02 loving page, I did login stupidly and then realised this was a scamI didn’t go an...

DJ2 by Level 1: Joiner
  • 2 replies
  • 0 kudos

PUK code

I have inserted my o2 simcard into another device it then requested a code which I tried a few and then got blocked I now have the Puk code but I've tried it to many times so that the sim has now been blocked what do I do?


Hello, I got Disney+ for 6 months free. My account says it is activated and pay nothing until October. However i don’t have a redemption code even though I requested it. I tried to ask them but they won’t help me, does anyone know what I can do?

LadyA by Level 1: Joiner
  • 11 replies
  • 0 kudos