Fraudulent order in myo2

[Grammo]

Can someone please tell me what I need to do as I have had a suspicious call supposedly from o2 yesterday. I have had a incoming calls issue for a fortnight and today the caller said that because of the hassle they were sending me a free gift of a new phone. I phoned o2 and they said that they had no record of the calls. They said it would be delivered today between 10am and midday. I have just came onto myo2 app and noticed the purchase of apple iPhone on my account which I didn't order. The tracking of the order is not going to my house address either. Going to other end of the country. Is there anything I can do on app to cancel the order 

[Bambino · Accepted solution]

@Grammo It sounds like you have been the victim of a fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email. There are things you can do:
Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.

You can block the number that called you, or any number you think may be suspicious.

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

There are also these links to look at:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)