Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Account

I cannot log into my account after a transfer of ownership. Just moved my old number to my new account, now the number is back into my sisters account and that account is meant to be closed.

Resolved! Name change

Hi, I've rang the customer services twice already trying to get help in changing my surname in order to upgrade my contract. I was firstly told I would get sent a link that I never received, the second time I was told I would be able to change it mys...

Resolved! Change of name

Hi. I have got married so I need to change my name on my account. How do I do this?

Full Cancellation Request

Hello, I would like to cancel everything regarding my contract, my O2, my SIM and everything. I never use this number and I would like to stop being charged for it.

Merging accounts

I am a Virgin Media customer and signed up to Volt and was given an O2 number and SIM. However, at the time we still had 2 Virgin Mobile numbers.Now that the Virgin numbers have been migrated to O2, I can not sign into My O2 and see all three numbers...

Fraud

I have received 2 phone calls from a number which claims that I had upgraded my phone. I denied this and they asked questions where I only replied ‘no’. They claimed the new billing address would be in Manchester. I said ‘no’ again and they said they...