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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Transferring old number to new SIM

I rang O2 helpline yesterday and was told that my previous O2 number would be transferred within 24 hours to my new SIM but 24 hours has passed and the number has not yet been transferred to my new SIM.

Resolved! Bolt on zone 3

Hi there I’m looking to add on a zone 2 bolt on for one month please

Resolved! contract end date

hi,I just wanted to enquire about my contract and what is the end date? I'm on a pay monthly contract. Thank you.Regards,Bartosz

I cannot see a breakdown of my bill

I am trying to open the breakdown of my bill but it keeps crashing, this has been going on for more than a day

Resolved! My O2 App

I have used the O2 app on my phone happily for years, but recently it is telling me that the user name and/or password is incorrect. I have reset the password through My O2 on my pc and can now access My O2 on the pc, but the phone is still not allow...

no service

I have three numbers with O2. One of them is not working at all. It does not show a mobile provider when switched on and this has been the case for months, it is useless. I tried phoning the help line but they couldn't access my account. I am at my w...

Resolved! Phone contract

I want to change my phone contract over into my name I was currently under my mums as she was claiming the phone but now I am and I pay for the bill

Pre-Order Status

Hi O2 Team, I am customer xxx8650 and I made a pre-order of new iPhone 15 Pro Max, expecting that it will arrive on the 22nd of September 2023. My friends who just decided to walk-in at the O2 shop got his new iPhone 15 Pro Max, whilst I am sitting h...

Set up O2 open on wrong account

Hi, I have accidentally created two O2 accounts and set up my O2 Open discount on the wrong account. I have one account with my contract and another account with no contract and o2 open discount linked to it. The o2 open site for the incorrect accoun...

over payment

Hi, Im unsure why my bill is so high. Im abroad but haven't used my phone date but still been charged heavily.

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