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cancelled account

JohnQ
Level 1: Joiner
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on ‎24-10-2023 17:17 - last edited on ‎24-10-2023 17:31 by Moderator

on ‎24-10-2023 17:17 - last edited on ‎24-10-2023 17:31 by Moderator

Hi, I cancelled this account over a month ago so why is it still open and why are you still charging me. I never used the number sent to me when I set up a contract in 2022 with Virgin. You took a payment from my account this month so I have cancelled the DD so you don't take another.  Thanks

 

John. xxxxxxxxxxxxx

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

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MI5
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on ‎24-10-2023 17:22

on ‎24-10-2023 17:22

@JohnQ 

This isn't O2, sorry.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Also, not a good idea to cancel a DD.

You need to cancel the contract correctly to avoid future problems Guide: Cancelling Your Contract 

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I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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