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cancelled account

JohnQ
Level 1: Joiner
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on ‎24-10-2023 17:17 - last edited on ‎24-10-2023 17:31 by Moderator

on ‎24-10-2023 17:17 - last edited on ‎24-10-2023 17:31 by Moderator

Hi, I cancelled this account over a month ago so why is it still open and why are you still charging me. I never used the number sent to me when I set up a contract in 2022 with Virgin. You took a payment from my account this month so I have cancelled the DD so you don't take another.  Thanks

 

John. xxxxxxxxxxxxx

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

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MI5
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on ‎24-10-2023 17:22

on ‎24-10-2023 17:22

@JohnQ 

This isn't O2, sorry.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Also, not a good idea to cancel a DD.

You need to cancel the contract correctly to avoid future problems Guide: Cancelling Your Contract 

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