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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Can not get into my account

I can not get into my account

Resolved! How to cancel O2 monthly subscription from overseas

Hello! I've just finished my studies and returned back home. O2 is not present in my country. I wish to cancel my monthly subscription to O2 and keep my number for when I return to the UK in the future. I will re-purchase a temporary plan when I come...

Resolved! How to cancel o2 subscription with STAC code

Hello, I was wondering if you could help me, In August I requested a STAC code as i wished to switch providers and terminate my contract with o2. However, I did not realise that i needed to give this to anyone at the time. How do I terminate my contr...

A bill that I don't think I owe

Good morning. I received an email from O2 this morning saying I need to pay 104 pound but I don't use O2

No data and can’t make calls

I can’t make calls or use my data

Issue with logging to the O2 App

Hi, I have issue with logging into my o2 app and have constant error. What can i do?

Virgin Broadband / O2 Pay Monthly - Volt Upgrade

Hi all, I have just signed up to a new VM broadband deal and was told on the phone that after the order had been setup, I would be able to log into MyO2, go to Volt Benefits and activate my Volt upgrade to increase my broadband speed to the next leve...

Resolved! Change address online

How can i change my address online

Resolved! Vat invoice required

Please can I have Vatable invoices.

Resolved! Cancelling contract

Hi, I want to cancel my contract for number (REMOVED) The contract has ended but is just rolling over. I have tried numerous times to call and cancel but I've just been sat on hold for up to an hour and had to go back to work.

O2

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