Solved: MY NEW SIM IS NOT ON NETWORK

MIKEGR58 · ‎08-10-2023

I HAVE JUST CHANGED MY PHONE CONTRACT TO SIM ONLY. I HAD A NEW SIM SENT TO MAKE USE OF 5G MY PHONE IS MY ORIGINAL S20 ULTRA

MI5 · ‎08-10-2023

@MIKEGR58

You need to do a sim swap to activate the new sim Guide: Sim Swap: a mini guide 2017 update

You can also ask in store for them to do it for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎08-10-2023

@MIKEGR58

You need to do a sim swap to activate the new sim Guide: Sim Swap: a mini guide 2017 update

You can also ask in store for them to do it for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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