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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Can't make calls

When I am out of my home and try to make a call the phone comes up with a message saying I am not connected to a network. I have tried with mobile data on and off. Why can I not make a call outside of my home WiFi area?

Resolved! My contract (Removed & Removed)

currently, I have my phone aitime bill for (Removed) which includes an airtime bill for apple watch and Disney plus.I also have an Ipad account with phone number (Removed). I am wanting to cancel my phone Airtime bill along with my applewatch airtime...

O2app

I'm new to 02 and I’m having issues getting onto the app

Click and collect iphone 13 dark green

Hello i ordered a green iphone 13 online and just want to know where it is as it said it would be ready for tuesdayms-324626472highcross leicester

Where is my order

I’ve upgraded on Friday 8th by paying out of my current contract. It said it would arrive by yesterday but I’m yet to hear anything. The money for paying out my current contract has been taken and I’ve been emailed my new contract. Still no sign of m...

immediate payment required

I've received an immediate payment of £6 required. I don't even know what the number is. The awful thing is I've been calling the 03448090202 or 202 loads of times since this morning. All phones hang up by all agents in the middle of talking. For 2 h...