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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

I am out of contract and want to change my tariff

I have received a text saying I am out of my minimum contract term and I can change my tariff. The options provided to change do not meet my needs. How can I find better options without switching to another provider. Jane M

Where is the virtual assistant

My god what with the continual scam calls from "O2" which is clearly not O2. Now you have got rid my standard bill, and also it appears the chat is pushing me to do this. Why pay O2 employees to fix problems when we can get the customers to discuss i...

Resolved! Upgrades

Hello,I would like to get information about my acc

Rip Off

I just changed from £10 bundle to £5 tariff. Topped up £10 as I thought that would pay for two months. And cannot top up £5 online. Instead you took thecredit for £10 bundle then ended it. Now I have no credit for either !!!

App

I have not been able to get onto the my o2 for months possibly even a year. I change my password and then when I try and get on it says there’s an error.

Resolved! Tarif

I’ve topped up £15 I would to use it as the rolling plan tarif

Mobile data

I've had no mobile data for the last 3 weeks. I was a previous Virgin Media customer transferred to o2.

Resolved! Fraud

I have someone calling me from O2 offering a discount and asking for a code. Please confirm if this is O2.

charge for call not made

I am being charged for an international call I did not make. the call only lasted 4 secs but nevertheless has resulted in a charge on my account, the no in question is +601112599820. and apparently from my no which is (REMOVED). could you please chec...

Resolved! spen cap

I want to add a higher spend cap

O2

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