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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 8284 Views
  • 1 replies
  • 1 kudos

02 email account

I have been assigned an 02 username, to which documents have been sent to this email address, how do I access this email account?

BazzaJ by • Level 1: Joiner
  • 279 Views
  • 1 replies
  • 0 kudos

My 02 account

Cannot get into my account 

WIll0920 by • Level 1: Joiner
  • 313 Views
  • 1 replies
  • 0 kudos

Resolved! Update Name & DOB

Hi, My O2 account is in my fathers name and has his DOB as he opened the account when I was a teenager. I have been using the account for years. I just need to change the name for this account and DOB. I do not want to change my number or any other d...

RyanC1 by • Level 1: Joiner
  • 293 Views
  • 1 replies
  • 0 kudos

data

pls help i need to add on data before tomrorow and it’s not letting me

saara by • Level 1: Joiner
  • 207 Views
  • 1 replies
  • 0 kudos

My02

Hello I’m trying to log into my02 but it’s saying new account smash take up to 48 hours of longer than 48 hours contacts for help and it’s been over 48 hours it’s been 5 days

Joshua25 by • Level 1: Joiner
  • 334 Views
  • 2 replies
  • 0 kudos

Need my DOB on my profile changing quickly

I need my date of birth on my profile changing. I have put in a request but it seems to be taking a bit longer than I thought

PCA7 by • Level 1: Joiner
  • 225 Views
  • 1 replies
  • 0 kudos

Cancel one of two accounts I have with o2

I was until recently with o2 and got a new phone with virgin. Today this has transferred to o2. I have set this up through the o2 app. How do I cancel the first account so I can use my main email address in MyO2

DS12 by • Level 1: Joiner
  • 263 Views
  • 1 replies
  • 0 kudos

Resolved! Enquiry

I already cancel my broadband services which is a plan with phone services, why still sending me the bill? How can I cancel this especially I am already not in the UK.

Shang by • Level 1: Joiner
  • 349 Views
  • 2 replies
  • 0 kudos

App not working

I login and it says I’m not ready for my o2???

Lardy69 by • Level 1: Joiner
  • 470 Views
  • 4 replies
  • 0 kudos

Resolved! Contract finishing

I need to see what 02 will offer me as my contract will run out.

Shahjahan by • Level 1: Joiner
  • 351 Views
  • 2 replies
  • 0 kudos
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