Fraud Scam

[Anonymous]

Hi can anyone help. I reported a scam thru email provided on my o2 account given regarding fraud. I even spoke to customer service on phone before to check my account was safe. I was told my account not been affected and all ok. So i contacted fraud over email just to be sure. I received a email from a scammer regarding my information that I asked for. How did they know this when went through correct procedure. Im so upset as my account and emails now affected. Dont know who i can now trust as getting scammed with whatever i do

[MI5]

@Anonymous 

If you think you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:
Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.
You can block the number that called you, or any number you think may be suspicious.
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
There are also these links to look at:
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

[Anonymous]

I did all this start of wk when received suspicious phone call. Called o2 straight after phone call as knew it was a scam. Was told account all ok. Reported thru advice on o2 website regarding fraud as well. Blocked number as well. Scammer end of wk knew somehow i sent email to fraud team. I received email asking for my  Id but I knew was scam as my phone numbers was different. I did not click on any links. How they able to still continued to hack me I dont understand. O2 said i was ok and then reported as per help page. Thats why contacting ombudsman regarding this. I did everything was told from O2 and was even told my account not been affected. But obviously it has as they knew i sent email to fraud team. So why will i report again thru o2 as they have access to my account when done everything to protect myself as per o2 guidance 

[MI5]

O2 scammers investigated by BBC - O2 Community

[Anonymous]

Can i ask why your reply states u have no affiliation with o2 or other companies. Yet you have all information and links for us to use? Checked  accounts from years ago and you was active then. So i dont understand? 

[Anonymous]

Your with o2? Why u saying your not? 

[pgn]

All members of this O2 Forum are customers or former customers of O2, @Anonymous - if you read the article linked above, which is very detailed, you will understand how persistent these scammers are. All the info to call O2 or contact O2 are here: https://www.o2.co.uk/contactus and also in the link just below. Good luck!

[MI5]

Easy to see how some get scammed!

I will not be replying to your PM either.

[Enlli]

@MI5 Agreed

[jonsie]

Some people are beyond advice...