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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 8286 Views
  • 1 replies
  • 1 kudos

Changing payment date

Hi, I’m looking to change my direct debit date for my plan due to my pay date changing with a new job

Sarahrr by • Level 1: Joiner
  • 339 Views
  • 1 replies
  • 0 kudos

Fraud-should I pay a bill

I've been fraud. There was added to my O2 account another sim with new device. All been reported a mount ago. Obviously I get bills for both phone numbers. I've been advised by O2 consultant to cancell direct debit and pay only my part of bill. But I...

Payment through app and websites keep failing

Anyone else having problems making a card payment through the app or website? it did it last month and because i have multiple accounts for my kids it was a nightmare and took over 2 hours of repeatedly trying and then 1 payment didn't end up going t...

Sandra12 by • Level 1: Joiner
  • 1080 Views
  • 1 replies
  • 0 kudos

Monthly payment

Hello,Are there any other options that would decrease my monthly payment for my sim onlh contract?

Monthly payment

Hello, Are there any other options that would decrease my monthly payment for my sim onlh contract?

Resolved! breakdown of final bill amount

I already left O2 and got the email about payment, I guess it is the final bill. but I cannot find the breakdown of payment amount due to that email just a summary information, that amount is higher than usual, so I have to check it. Now I sign in to...

Ordering

What’s the point of pre ordering the new iPhone if you don’t receive it on the day it’s promised

Aj_1997 by • Level 1: Joiner
  • 476 Views
  • 3 replies
  • 0 kudos

Log in

I can’t log in to check my account

Pilgrim2 by • Level 1: Joiner
  • 360 Views
  • 2 replies
  • 0 kudos

2 Numbers on one MyO2 Account - I need to split them

When i log into my MyO2 Account both my number and my ex partners number is listed. We both have separate contracts that are paid for separately.He has recently logged into the account and changed both the email address, security question and passwor...

JF1az by • Level 1: Joiner
  • 1486 Views
  • 6 replies
  • 0 kudos
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