My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8717 Views
  • 1 replies
  • 1 kudos

Resolved! Upgrades

Hello,I would like to get information about my acc

Rip Off

I just changed from £10 bundle to £5 tariff. Topped up £10 as I thought that would pay for two months. And cannot top up £5 online. Instead you took thecredit for £10 bundle then ended it. Now I have no credit for either !!!

Comm1 by Level 1: Joiner
  • 405 Views
  • 1 replies
  • 0 kudos

App

I have not been able to get onto the my o2 for months possibly even a year. I change my password and then when I try and get on it says there’s an error.

Stacy1_ by Level 1: Joiner
  • 332 Views
  • 1 replies
  • 0 kudos

Resolved! Tarif

I’ve topped up £15 I would to use it as the rolling plan tarif 

Mobile data

I've had no mobile data for the last 3 weeks. I was a previous Virgin Media customer transferred to o2.

PB48 by Level 1: Joiner
  • 274 Views
  • 1 replies
  • 0 kudos

Resolved! Fraud

I have someone calling me from O2 offering a discount and asking for a code. Please confirm if this is O2.

Sqiudly by Level 1: Joiner
  • 350 Views
  • 1 replies
  • 0 kudos

charge for call not made

I am being charged for an international call I did not make. the call only lasted 4 secs but nevertheless has resulted in a charge on my account, the no in question is +601112599820. and apparently from my no which is (REMOVED). could you please chec...

johabar by Level 1: Joiner
  • 417 Views
  • 2 replies
  • 0 kudos

Resolved! spen cap

I want to add a higher spend cap

iz123 by Level 1: Joiner
  • 270 Views
  • 1 replies
  • 0 kudos