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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Optional extra link not working

The redeem optional extra link within myo2 accountans within the sms essage I received is not working even though I still have 1 day left to redeem it.

Resolved! Refund bolt on

How can I get a refund for a Bolt on which I no longer need

Resolved! SIM not recognised

My SIM has stopped working

Why my account is business on 02

Why is my account showing as 02 business?

Resolved! Letter received

Hi I received a letter today from 02 saying I owe money but yet I can not log into my 02 and have somehow changed contract but yet still with 02

Account Information

I can't get access to all of my accounts

Resolved! Tariff expiry

Can I keep the same tariff I am on already. Apparently my tariff ends on 27/10/23

Resolved! my contact

himy contract should of ended on the 16th of September but I am still being charged could you tell me why please do I need to get another Sim and stop using this one

5G in Evesham Worcestershire

Hi Why doesnt O2 have 5G in Evesham yet while other providers have it here. Why are O2 so slow at keeping up with other providers? Come on O2 get your finger out.

assigned uername-email account

on creating an account I was assigned a username, which is linked to an 02 email account. I was unable to update to my own email account as it's already associated with a different 02 account. How do I sign into this email account to view documents t...

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