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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Mobile data

I've had no mobile data for the last 3 weeks. I was a previous Virgin Media customer transferred to o2.

Resolved! Fraud

I have someone calling me from O2 offering a discount and asking for a code. Please confirm if this is O2.

charge for call not made

I am being charged for an international call I did not make. the call only lasted 4 secs but nevertheless has resulted in a charge on my account, the no in question is +601112599820. and apparently from my no which is (REMOVED). could you please chec...

Resolved! spen cap

I want to add a higher spend cap

Contact number associated with another user

I cannot log in to my o2 because it says my contact number is associated with another user

Login issue and to track my order

I can't login to o2 app. I wanna access to track my order in o2 which I have booked

Sim only deals

O2 customer for 20+ years, sim only.Want to up my data, the deals showing in app as upgrade options and those offered by retentions are terrible.Uswitch website showing great offers with o2 but how can i access them without cancelling my old contract...

Resolved! How do I actually see what my bill is when on my laptop.

Doesn't seem to be very customer friendly as I've spent ages looking at "My 02" but can't get any information on what I am paying per month and what my bill is. Can someone please help?Thanks

Resolved! Volt

Hi ...I have virgin media broadband so I'm a customer I also have an 02 monthly SIM I pay ...I did hove volt and now I don't I changed to SIM only last Sunday and girl in shop said I would still get volt

keep charging wrong bill

My package is supposed to £3 per month, I don't understand why keep charging me £7.03. Very annoying while can't find the right one to sort this out

O2

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