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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Billing phone number

anyone know the billing dept phone number please

I cannot review my tariff page

I am clicking on review my tariff and it’s not loading

Unable to pay Bill either on App or on line here

Why am I unable to pay the bill either on line here or on the O2 App, the whole lot hangs and just the message, quote "Your airtime bell is being processed,"Last month the app got further and I input paymement details but apparently the payment faile...

Spend cap

Hi, I called yesterday and arranged a zero spend cap on both my phone accounts. I've had an email confirming a spend cap of zero for telephone number (REMOVED) - but I've have heard nothing regarding telephone number (REMOVED) Can you please confirm ...

NEW SIM (EVENTUALLY!!) BUT NEW PHONE STILL NOT WORKING EXCEPT ON WIFI

Business Customer of O2 for 25 years.Recently I thought I had lost my phone so called O2 who sent me a new SIM; the phone is my own so we are now on a SIM only contract. Thankfully I hadn't lost the phone, it turned up the next day so we swapped the ...

Ecode vouchers

I chose to spend £10 of my rewards on an Ecode voucher for Argos but havent received this. Is this a scam?

Monthly data amount and inadequate SIM

I have recently switched to O2. I have purchased 10 GB monthly data but my account on your web site tells me that I am only getting 5 GB.I have transferred my previous number from Three and I have received a notification that my phone number now cann...

Resolved! My latest bill

Hi,I've noticed that my bill is very high this month and it looks like it's due to one telephone number- 08716 640300. I am not sure who this is and how I can avoid this happening again? Please let me know if you can help at all? Also, do I need to m...

Resolved! Cancel plan

I'd like to cancel my sim

Login to my o2

It won’t let me sign into my O2 when I reset my password and then put my phone number in it says my contact number is already associated with another account? Is this due to the change over of direct debits?

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