This app won't let me log into my O2 account

[Shan3]

I'm unable to log into my O2 just keep saying ooops, I am not a new customer 

[jonsie]

Tue 24/10/2023 23:17
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

[MI5]

@Shan3 

Try online https://mymobile.o2.co.uk/
If using the app, try deleting, rebooting phone and then reinstall the app.