My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9724 Views
  • 1 replies
  • 1 kudos

Not receiving billing notifications to my e mail

Not receiving billing notifications to my e mail, not had one since transferring from Virgin, Can retreive from my account and have have checked my profile details and are all correct. Anyone else having this problem,

sw19 by Level 1: Joiner
  • 1376 Views
  • 8 replies
  • 0 kudos

Resolved! Keeping the number

I did the updates of the contract with Virgin and took the O2 number in the promotion but I am already with you and I would like to keep my old number.I want to transfer the number to the new SIM card

Rafal2013 by Level 1: Joiner
  • 465 Views
  • 1 replies
  • 0 kudos

Resolved! 02 app

All my payment are being rejected when I'm using my debit and credit card

SJDonkin by Level 1: Joiner
  • 556 Views
  • 2 replies
  • 0 kudos

Billing

Hi can anyone see their billing page on MyO2? Trying to pay my latest bill and the page is blank. When I go online, I am just seeing errors on the billing page. I asked a colleague to check theirs and they have the same problem. Clearly not just me.

AbuYusuf by Level 1: Joiner
  • 366 Views
  • 1 replies
  • 0 kudos

Bolt deactivate

Hi there. I am back in the UK now. How do I deactivate my travel bolt on?

Incorrect information provided at sale

I recently purchased a new z flip5 and was advised I could claim a starter kit and a set of earbuds - this kind of sealed the purchase I was given all the information verbally and finally advised that the information for claiming was inside the bag …...

Lola10 by Level 1: Joiner
  • 1056 Views
  • 7 replies
  • 0 kudos

Can't log onto my 02

Hello, I can't access my 02 and I'm not sure why, I'm entering the details correctly but it won't let me access my account.

Sophie02 by Level 1: Joiner
  • 383 Views
  • 1 replies
  • 0 kudos

Data

I have reset my password but unable to access to see my data usage 

MB1111959 by Level 1: Joiner
  • 339 Views
  • 1 replies
  • 0 kudos

My O2 sign in

I tried to log in in My O2 app but it doesn’t let me sign in and asking me to get in touch with service team. I’m not even new with O2 and because of that I can’t access my bills not even receiving it in my post, cannot update my details. its really ...

Ali71 by Level 1: Joiner
  • 466 Views
  • 1 replies
  • 0 kudos

Resolved! Register new account

I’ve just got a new pay as you go SIM card and I’m trying to setup a new account, when I click on register it asks if I’m already a o2 customer and there is no option to open a new account

Brett89 by Level 2: Apprentice
  • 4743 Views
  • 13 replies
  • 0 kudos