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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Not receiving billing notifications to my e mail

Not receiving billing notifications to my e mail, not had one since transferring from Virgin, Can retreive from my account and have have checked my profile details and are all correct. Anyone else having this problem,

Resolved! Keeping the number

I did the updates of the contract with Virgin and took the O2 number in the promotion but I am already with you and I would like to keep my old number.I want to transfer the number to the new SIM card

Resolved! 02 app

All my payment are being rejected when I'm using my debit and credit card

Billing

Hi can anyone see their billing page on MyO2? Trying to pay my latest bill and the page is blank. When I go online, I am just seeing errors on the billing page. I asked a colleague to check theirs and they have the same problem. Clearly not just me.

Bolt deactivate

Hi there. I am back in the UK now. How do I deactivate my travel bolt on?

Incorrect information provided at sale

I recently purchased a new z flip5 and was advised I could claim a starter kit and a set of earbuds - this kind of sealed the purchase I was given all the information verbally and finally advised that the information for claiming was inside the bag …...

Can't log onto my 02

Hello, I can't access my 02 and I'm not sure why, I'm entering the details correctly but it won't let me access my account.

Data

I have reset my password but unable to access to see my data usage

My O2 sign in

I tried to log in in My O2 app but it doesn’t let me sign in and asking me to get in touch with service team. I’m not even new with O2 and because of that I can’t access my bills not even receiving it in my post, cannot update my details. its really ...

Resolved! Register new account

I’ve just got a new pay as you go SIM card and I’m trying to setup a new account, when I click on register it asks if I’m already a o2 customer and there is no option to open a new account

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