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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

refurbished Google Pixel 7.

hello I have upgraded the phone from a Google Pixel 3 to a *refurbished* Google Pixel 7 _ mobile number xxxxxxxxxxxx. Phone arrived last Monday (13th)The phone has been getting hot when used, the fingerprint sensor isn't accepting my finger print, ev...

Resolved! Increasing my spending cap

I have heard from you that my spend cap for my phone is set at £0. I would like to increase this to £40, but whenever I try to login to do this, I am told I will be sent a code by text which never arrives. [Mod edit: Please do not share personal deta...

new sim - not connected yet??

I got a new Sim and the 02 shop said it would take 24 hours to connect. It's now 24 hours on and NO CONNECTION. Why is this?

Not receiving billing notifications to my e mail

Not receiving billing notifications to my e mail, not had one since transferring from Virgin, Can retreive from my account and have have checked my profile details and are all correct. Anyone else having this problem,

Resolved! Keeping the number

I did the updates of the contract with Virgin and took the O2 number in the promotion but I am already with you and I would like to keep my old number.I want to transfer the number to the new SIM card

Resolved! 02 app

All my payment are being rejected when I'm using my debit and credit card

Billing

Hi can anyone see their billing page on MyO2? Trying to pay my latest bill and the page is blank. When I go online, I am just seeing errors on the billing page. I asked a colleague to check theirs and they have the same problem. Clearly not just me.

Bolt deactivate

Hi there. I am back in the UK now. How do I deactivate my travel bolt on?

Incorrect information provided at sale

I recently purchased a new z flip5 and was advised I could claim a starter kit and a set of earbuds - this kind of sealed the purchase I was given all the information verbally and finally advised that the information for claiming was inside the bag …...

Can't log onto my 02

Hello, I can't access my 02 and I'm not sure why, I'm entering the details correctly but it won't let me access my account.

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