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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Direct debit

You keep sending me messages saying that you are setting up a new direct debit for me. This is wrong as I have already been paying a direct debit to you for years. Why has this changed? I do not need a new direct debit.

Resolved! Need to end my contract

I would like to end my contract

Resolved! Am I being scammed?

For 2 days my wife and I (2 separate accounts) have had 3 texts and 3 emails to say that you have set up a direct debit with our bank. As these already exist, is this a scam? Regards David

Resolved! My O2

Hello, I have been a o2 customer for a while and recently changed SIM card. I kept my old number, but now I can’t log in to my o2. It says my bios linked to a different account but it is not it. please can you amend this so I can log in to my account...

Resolved! Change of address

How do I change my address?

Resolved! final bill

How do I pay my final bill of £2.10 ?

Resolved! problems with my bill

Hi, i notice on my o2 bill that i am being charged for 2 lots of data roaming zone 1 , i only ordered 1 which i didnt use , i dont mind paying the £26 for that but i dont need a second bolt on. thanks Ian

Resolved! scam

I have received a text from 02 telling me "We're just confirming that we've sent your details to your bank to set up a Direct Debit, it will show as 02 on your bank account. We've also sent you an email with more information".Can you advise me please...

Resolved! How to access the free 3 month Disney

I have signed up to free 3 month Disney. There is a Disney Logo showing on my Bolt on, but that is all. What do I have to physically do to watch the Disney

Resolved! Cracked phone screen

Hi. The screen on my iPhone XR has cracked, I pay insurance monthly, how to I go about replacing it please.

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