Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Full Cancellation Request

Hello, I would like to cancel everything regarding my contract, my O2, my SIM and everything. I never use this number and I would like to stop being charged for it.

Merging accounts

I am a Virgin Media customer and signed up to Volt and was given an O2 number and SIM. However, at the time we still had 2 Virgin Mobile numbers.Now that the Virgin numbers have been migrated to O2, I can not sign into My O2 and see all three numbers...

Fraud

I have received 2 phone calls from a number which claims that I had upgraded my phone. I denied this and they asked questions where I only replied ‘no’. They claimed the new billing address would be in Manchester. I said ‘no’ again and they said they...

Refund

Hi got an email to get in touch with you regarding a refund

Pay for sim card only

Can I go to pay for sim card only

02 app

I cannot get onto my 02 app

problem logging in

joined O2 months ago but everytime I try to log in it says " new to O2 .wait 48 hours " still won't let me log in even though I've changed my password many times

Connect to O2

Hi, I’m not able to connect to my O2 account anymore. It says my “contact number could not be updated”. I haven’t changed my phone number. Can you please help?Thank you.Kind regards,Morgane Guillou

Fraud Scam

Hi can anyone help. I reported a scam thru email provided on my o2 account given regarding fraud. I even spoke to customer service on phone before to check my account was safe. I was told my account not been affected and all ok. So i contacted fraud ...

Sim unbar

Hi, I am away from the country and would like to know how to unbar my sim. I tried on the app, is requesting a verification code however I cannot receive the texts. I cannot contact O2 via calls as they too aren’t connecting. Is there an email I can ...

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