Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Upgrading

I am trying to upgrade my daughters phone, It's letting me choose the phone but not letting me get past the checkout

Is your website working?

I am looking to upgrade - my account says that I am eligible to upgrade. I want sim only. HOwever when I log onto the website it is all greyed out and I can't add anything to my basket? Is something wrong with the website?

Cancellation of rolling plan

Hi There, I hope you are well. I want to cancel my rolling plan. I am back in South Africa and longer using O2

Payment

Hi i have went through the process of upgrading and when i came to making a payment nothing happens

my o2 account is gone

when i log into my o2 account the site says i dont any products or services with you

PAYG top up

HiI changed my tariff from £10 Big Bundle to £20 Big Bundle.I had a credit already o about £2Then I topped up £20 .But my credit says I've only got about 8GB of data instead of 40GB due for £20 BigBundle.What happened?

Resolved! Accessing Account

My mobile is no longer working properly. I need to look at my accounts but am asked to put in a one time code that is sent to my phone; however since the phone isn't working, I can't access the code.

O2

Forum Posts

FAQs: My O2

Resolved! Upgrading

Is your website working?

Cancellation of rolling plan

Payment

my o2 account is gone

PAYG top up

Resolved! Accessing Account

Change direct debit

Order confirmation

ESIm

Nighthawk M6 SIM/account issue

present bill view call history

Missing order

How to escalate an issue relating to fraud?

Want to cancel but I don't have access to the phon...