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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Active spend cap

£5

Resolved! VAT invoice

Hello,My O2 no longer shows a VAT exclusive invoice. I still require a monthly VAT invoice for business purposes.Thank you

£6 Charge (REMOVED)

Please could you tell me what the additional £6 charge refers to? Thank you, Dianne Noble

Upgrade

This weekend I made a number of attempts to upgrade my iPhone X to an iPhone 15 only to be informed that my application had been declined following a credit check. I have checked my credit rating with Equifax and it is excellent so I don’t understand...

Need to change my home address records

I need to change my home address on your records

Wi-Fi doesn’t work at home or outside

Can anyone help? My WiFi doesn’t open numerous shopping sites or even YouTube since an upgrade. I’ve checked all restrictions and can’t seem to find any issues. But my 5G doesn’t allow me to connect to any sites when I’m out of the house either. It’s...

Cant login to my o2 to pay bills

Something went wrong.Oops. My 02 isn't available to you yet. If you're new to 02, it can take up to 48 hours for your account to be ready. If it's been longer than 48 hours, get in touch and we'll look into it for you. This message appeared after I t...

o2 phone scams

called 202 to cancel my account because my contract coming to an end and all the people who picked up were asking for verification codes sent to me i declined the call obviously and now my facebook got hacked right after all my photos i kept online a...

Resolved! Phone Stole

I need help to get a sim with the same number. Please help me.

No account?

I cant access my account to renew my rolling plan. I've been a customer for years, it says my details arent recognised and there is no information regarding [Mod edit: Please do not share personal details as your posts are visible to the public. Than...

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