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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Cash back and earpods

I got new phone and contract with yourselves. It came with a promotion of £100 cash back and earpods. Can you advice how to claim this promotion. Mobile: (REMOVED) Thank you

Resolved! Cancel a phone on my account

I currently have 2 phones on one account and wish to cancel one of them but keep account open for other phone

Resolved! VAT Invoice

I need a VAT invoice for bills

Resolved! Credit agreement

How can I view my virgin credit agreement to know when I have paid off loan for handset .??

My o2 isn’t available

My o2 login was working until recently and now tells me it’s unavailable. What should I do?

Roaming charges

I live abroad most of the time and have my default phone line and data set for the foreign sim. When I travel back to uk, like I did in November and for Xmas, I switch to the O2 sim when I land at Manchester airport. Why would my most recent two mont...

Resolved! Lost sim

I travelled and seemed to have misplaced my sim card. Do I have to pay for a replacement sim?And how long will it take to arrive?

I have no access to my O2

Have been with O2 over 1 month but cannot access O2. Error message says can take up to 4& hours to activate but been 5+ weeks

Can’t change my tariff

I have been trying to change my tariff back to a £10 rolling plan as I switched to the 8 Gig pay monthly. However, I want to change back and whenever I put my card details in it says that they won’t take the money and switch my tariff? Do you know wh...

Remaining Data Circle

When I open my O2 app it doesn't show the green circle of how much data I have left, there is just a small tab that says I have so and so data left etc, how can I see the remaining data left in the form of the circle?

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