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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Upgrade

I was told when signed up for comtract sim would need be with them for 3 months and now says that have to wait 4 minth and i been with them nearly 3 montha my bills alwats paid before hand so always in credit any idea why

Resolved! Data usage

Can anyone tell me how to find out my data usage for previous months please? I've spent ages going round and round the website and myO2 app. I even tried Aura who has such a limited list of questions it can answer that it's completely useless! I want...

Resolved! Top up

Do my card details save or do I have to put them in everytime

Resolved! Credit

Joined My O2 and was told i would get £5 credit. Not got it,any idea when you do get it?

Data sharing

Hi I'm trying to workout how to share data linked to my account.. I get to the My Device tab on My 02 and click the View Shared Data Button. I then get taken to a page "Shared Data" at the bottom are images of two phones with phone numbers and data a...

My account options

My account options under upgrade

Resolved! Direct Debit

How can I change my direct debit from one account to another? I am on a contract but want to change to a sim only and buy a new phone outright but I am still paying £26 for my 4year old phone. How can I cancel this and change to a sim only as well as...

Data

My data wont work when i am out the house got 5gb ti use left

Resolved! Accessing My O2

Hello, Can someone please provide some assistance here. I am a new customer to o2 and have not been able to get into myo2. When i took out the contract for an ipad pro it created an account for me with my email address as my username (not the one i u...

Resolved! O2 Travel

So a charge has appeared £4.14 (no VAT) on my bill for o2 travel. I travel abroad a lot and I know what the charge is but cannot remember invoking it this month. There is absolutely zero detail on the bill as to what it pertains to, call, if so who t...

O2

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