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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Missing number and info

Hi folks,I noticed yesterday when logging into the My O2 app that my pay monthly contract account is not showing, just a PAYG number I have also linked (around last summer). I logged in to the web version and it's the same situation. The account was ...

Resolved! my phone (REMOVED)

1/ How do I change to pay as you go. 2/how do i cancel my contract as it is too expensive for me.

I can't view my O2 account

I want to look at my data usage but can't get into my account. I have changed my password but it still won't open

difficulty contacting someone but need urgent help.

Hi, I have been trying to get hold of someone for days to help with my issue- I am trying to cancel my payments with 02 since o2 is not my sim provider and is charging me monthly but i am having issues cancelling this. I tried calling the o2 202 numb...

Accessing the app

I can’t access the MyO2 app. I have reset my password but an error message keeps displaying ‘something went wrong. MyO2 isn’t available to you yet’

Resolved! payments

just wondering why my phone has been cut off when it’s been paid for

App

Why can’t I get signed into the o2 app

Can’t log into account

Used email I receive statements to try and log in, when entering the code from my phone it says another account is registered and won’t let me log in.

My o2

Anyone else having problems with my o2 since o2 and Virgin media has paired it has been nothing but problems tried logging in on line to check my bill and nothing comes up I have been with o2 for 15 years and never had to deal with something like thi...

Balance Credit

Hi, I recently topped up my account with 20 pounds, thinking that as my rolling plan rolled over into the next month it would take money from my balance of 20 pounds. My plan didn’t do this and it took 20 pounds direct debited from my bank account in...

O2

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