My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 14298 Views
  • 1 replies
  • 1 kudos

Purchase incentives not honoured

When I signed up for my galaxy flip phone in August 2023 I was persuaded by the incentive of galaxy buds for £1.The offer has not been honoured. I have tried contacting O2 through various channels. First I was told there was a delay and now I am igno...

FB72 by Level 1: Joiner
  • 2418 Views
  • 11 replies
  • 0 kudos

Resolved! Refund

I am no longer with o2 but am owed 28.12 for my outstanding balance. Could I get this refunded to the account I used to pay my bills please

Afza by Level 1: Joiner
  • 558 Views
  • 1 replies
  • 0 kudos

My o2

I have been an o2 customer for years!!! I used to be able to log onto my o2 no problem. But since I changed my name back to my maiden name which may I add you were the only company that demanded proof and questioned me, even though when i became an o...

Annoyed15 by Level 1: Joiner
  • 806 Views
  • 2 replies
  • 0 kudos

My o2

My o2 will not work for me on the app keeps saying it’s not available for me, I’ve had my contract now for 6/7 months and it’s still not working

Jodie231 by Level 1: Joiner
  • 466 Views
  • 1 replies
  • 0 kudos

No reply

I have been on hold now for 60 mins why does it take this long to answer

Lynnew6 by Level 1: Joiner
  • 373 Views
  • 1 replies
  • 0 kudos

Resolved! Termination

I wish to switch to another supplier

Online help/chat now only available via the My O2 App - why?

I have been trying to get detailed help regarding my O2 bills - both airtime and device plan, and discuss ways of reducing my monthly costs. The information on the website is not clear, to me at least, and so I have tried to find the online chat faci...

Acccount showing no info

Hello, For over a week or two, When I login to myO2 it says I have no products and my number is incorrect. I have had an account for over a decade and recently got a letter saying it was being updated, now this? Anyone else experiencing this? I tried...

AF8888 by Level 1: Joiner
  • 411 Views
  • 1 replies
  • 0 kudos

Refund

I received an email that i was in credit and was due a refund. To sign in and enter my details to receive it ? When i sign in theres nowhere for me to do this.

Noooootwo by Level 1: Joiner
  • 692 Views
  • 3 replies
  • 0 kudos

App and website broken for me too

I had written a piece of text explaining my problem with screen grabs and things, but when I came here to post I saw lots of people with the same problem. The app says my "My o2 isn't available yet" and points me to the website. When I try to log int...

ThDun by Level 1: Joiner
  • 1141 Views
  • 3 replies
  • 0 kudos