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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 10017 Views
  • 1 replies
  • 1 kudos

Resolved! Request for refund

Hi, I've been switching to others supplier for weeks, and my o2 account has £0.68 credit, I've tried to request for refund on the my O2 app, but I can't get access due to my account is not available now, so could you help to get my refund ?

dididi by • Level 1: Joiner
  • 874 Views
  • 1 replies
  • 0 kudos

No signal

O2 blocked my IMEI number, for the reason that it was stolen or lost, which hasn’t been, as I I had the phone and i bought it from may local O2 store. They couldn’t sort it or find what exactly happened so I had to do the switch up and get a new phon...

Balazs by • Level 1: Joiner
  • 1331 Views
  • 5 replies
  • 0 kudos

Resolved! Where have my phone details gone on My02

HiLogged into my 02 account on my desktop today, only an old account showing (I have 3 current contracts which normally show on there, pay monthly).My 02 app shows the same.What is happening!!! Does anyone from 02 know the cause of this?Many thanks

JAG1967 by • Level 1: Joiner
  • 2490 Views
  • 9 replies
  • 0 kudos

Logging into My O2 App

I cannot get logged in, I ordered an Ipad last thursday and not heard anything since. Can you help? (REMOVED) is my order number

Resolved! Cancelling insurance

Hi I’d like to cancel my insurance cover please 

refund

Need refund

SamHill15 by • Level 1: Joiner
  • 525 Views
  • 2 replies
  • 0 kudos

Complaint

I renewed my contract but wanted to keep my original number simple!! That was in December , but was issued a new SIM card with a different number . I eventually got my original number back working last week after much phoning and chatting online hour...

Wits-end by • Level 1: Joiner
  • 959 Views
  • 1 replies
  • 0 kudos

Resolved! I can’t access my o2

Hello. I’m in Mexico on holiday. I live in the U.K. I can’t login to my o2. It says there is a problem. I therefore can’t check my data use. Can you help?

Pg53 by • Level 1: Joiner
  • 808 Views
  • 2 replies
  • 0 kudos

My o2

When I try to log into my o2 account it says I’m not registered 

Jonreeves by • Level 1: Joiner
  • 487 Views
  • 3 replies
  • 0 kudos
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