Virtual Assistant

[MikePe]

How do you contact the virtual assistant? the system seems very opaque

[MikePe]

Why does O2 make life difficult for people to contact them. I can't find a virtual assistant, there is no email and I don't want to spend hours waiting on the phone.

[Bambino]

@MikePe You can reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

Please do not post the same query in two different threads. It only causes confusion, and won't change the answers you get.

[MI5]

@MikePe 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[Jaybeeetoo]

In the app go to Support then at the bottom click on Start a conversation.  You get to chat to a human (eventually).