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MikePe · ‎29-08-2023

How do you contact the virtual assistant? the system seems very opaque

MikePe · ‎29-08-2023

Why does O2 make life difficult for people to contact them. I can't find a virtual assistant, there is no email and I don't want to spend hours waiting on the phone.

Bambino · ‎29-08-2023

@MikePe You can reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

Please do not post the same query in two different threads. It only causes confusion, and won't change the answers you get.

I DO NOT WORK FOR O2

MI5 · ‎29-08-2023

@MikePe

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Jaybeeetoo · ‎29-08-2023

In the app go to Support then at the bottom click on Start a conversation. You get to chat to a human (eventually).

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Virtual Assistant

Trying to change preferred contact number in My O2

Hi

Leaving O2

£10 Rolling plan and using my phone abroad.

I want to leave