Verification e-mail problem

[Ronjazzer]

Whenever I try to log in to my O2 account (e.g. to view a bill) I am informed that a verification code has been sent to my e-mail address, but nothing ever arrives.  I have checked my spam folder (nothing) and also that my registered e-mail address is correct (OK), but to no avail.

I note that other users have experienced this problem in the past, but no solution has been forthcoming.  Can anyone please advise - this is driving me mad!

[MI5 · Accepted solution]

@Ronjazzer 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[Breanna]

Hi @Ronjazzer were you able to get in touch with customer service about this?