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Rolling Plans

MrsDMB
Level 1: Joiner
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Up until June 2023 I had a five pound big bundle with O2 which I was very happy with.  Unfortunately when my debit card expired in May 2023 as I was living in Cyprus at the time I never received my replacement card and was unable to continue with the top ups not having a debit card.

 

By changing my address to my English address I eventually received my replacement card in March 2024.  I wanted to continue with a five pound big bundle but being 83 years of age and a technophobe set up a rolling plan instead.  I want to cancel the rolling plan and return to having a big bundle but need help how to go about this.  Can anyone help me to do this please.  I'm confused.  Mrs Bailey

 

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pgn
Level 75: Digital Don
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@MrsDMB - this text from 

https://www.o2.co.uk/help/pay-as-you-go/rolling-plans any help?

You will need to access your MyO2

https://accounts.o2.co.uk/signin

to effect the change yourself:

1000019252.png

Good luck!

 

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pgn
Level 75: Digital Don
  • 37018 Posts
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@MrsDMB - this text from 

https://www.o2.co.uk/help/pay-as-you-go/rolling-plans any help?

You will need to access your MyO2

https://accounts.o2.co.uk/signin

to effect the change yourself:

1000019252.png

Good luck!

 

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MrsDMB
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Thank you will try as you suggest.  Very much appreciated. 

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