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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 1522 Views
  • 1 replies
  • 1 kudos

Resolved! Data

Good morning my date isn’t working I’m in Tenerife Spain

No 4g

I changed my phone bill date and resumes service now my phone has no 4g and her. I try call out if just cuts off

Annec by • Level 1: Joiner
  • 129 Views
  • 2 replies
  • 0 kudos

Resolved! Arreas

Can't login into my 02 account then I received a letter that my account is in arrears notice then I'm trying to login to make the payment but won't let me login

Paulo by • Level 1: Joiner
  • 114 Views
  • 1 replies
  • 0 kudos

Smart watch free gift

Ordered a Samsung s20 and was told there would be a free smart watch as a gift. I have received the phone but no gift how do I receive this?

rob84 by • Level 1: Joiner
  • 111 Views
  • 2 replies
  • 0 kudos

Put my phone in my name

HelloMy phone which I have had for over 20 years has always been in my husbands name. Sadly he died in June this year. I would like to put the phone in my name. I have searched the O2 website and I can't find out how to do this or how to contact O2, ...

MaggieII by • Level 1: Joiner
  • 173 Views
  • 3 replies
  • 0 kudos

Resolved! O2 extra

I selected the Spotify extra option but the amazon music option was selected by the man in store, how do I change this? Tia.

Lynx by • Level 1: Joiner
  • 179 Views
  • 1 replies
  • 0 kudos

Resolved! Scam texts going about again

Had a text to say unable to take my bill payment and to update my payment details, luckily i decided to log into my account to check what the problem was. The text wanted all personal details plus bank details security question details and everything...

Caz1958 by • Level 1: Joiner
  • 655 Views
  • 4 replies
  • 1 kudos

The phone number it's cancelled

Hi,my name is Ana,and at the moment I come back in the U.K,but my phone number is not available, it's about payment...I tried to pay online but I can't...can you please open it for meThank you!

Annamaria by • Level 1: Joiner
  • 139 Views
  • 1 replies
  • 0 kudos

Resolved! My o2 and iPad Pro new customer

recently bought a new iPad Pro online. It says it is delayed and delivery will be made in next two weeks, which is fine. But it also says i can track my order on my o2. But i dont seem to be able to find 'my order' in my o2. It also says as follows,M...

TomNews by • Level 1: Joiner
  • 138 Views
  • 1 replies
  • 0 kudos
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