My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 1 replies
  • 1 kudos

Resolved! 5G SIM

Hi, I changed my contract the other day to a sim only as my Iphone XR is only one year old an i wanted to keep it. I changed to a 5G SIM, but my phone is not conpatible (I'm an idiot). what do I do ??? Thanks Debbie

claim samsun earbuds

when i click on my orders and open the order for my samsung product that i should be able to claim the earbuds for it does not give me the option to view the proof of purchase and screenshotting that page ahas been rejected by samsung, so how am i go...

Application account

I created my account 2 days ago and i can't log in,can you please help me with a advice?

Gabi by Level 1: Joiner
  • 3 replies
  • 0 kudos

Huawei Free earbud

hi, when i upgraded my new phone Huawei i was offred HUawei Free earbud i've rang O2 since Huawei need proof of purchase. it been 4 weeks called 4 time and still nothing from 02 no email.02 when u say 12-24 hrs for this email does that mean we ripped...

lost1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

received someone elses device

Hello,I've Just received my mobile internet dongle and SIM card. The problem is that the "void" sticker the packaging for the dongle was already opened and when I checked the contests all it looked like the instructions etc. were already unfolded onc...

cdw0 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Bolt on rollover

I bought a 12GB bolt on to tide me over until I get broadband (which instantly appeared in my allowance - I got a text saying it would carry over as I hadn’t used it all, but it isn’t showing in my new allowance for this month? Any ideas? Says I only...

Christan by Level 2: Apprentice
  • 15 replies
  • 0 kudos


I need to down load pdf of phonr bill but doesn't have anything on app to do this

Resolved! Free 6 months disney plus

Every time I log in disney plus it takes me to complete subscription with two option £5.99 per month or £59 per year. My code already redeemed and I signed in correctly.


How do I know when my code has been accepted for my discount

LCD01 by Level 1: Joiner
  • 3 replies
  • 0 kudos