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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Discount open

Hii was sent a link from o2 open last Thursday to apply my 25% discount. I have tried to do this every day since then but it keeps saying you are having technical difficulties. Please advise. Thanks

Resolved! End contract as I have left UK

Hi I have left the UK and do not use my O2 volt sim anymore. I need to end my contract Is there an email id of O2 whereby I can mail them . thanks

Resolved! Taken money from me

I have just looked for a contract phone on 02 website they’ve made me pay £20 so they have taken 20£ from me and then said I am not eligible for credit or something and now I have not gotten the money back im confused and angry please help me I’m you...

Resolved! Call stating my o2 account being reduced

Good evening, I had a call today stating my o2 account was to be reduced by 45%. Think this might be a scam ?

Payment monthly bill

Hi I received message this morning that my bill was not paid however I paid my full bill on Saturday and have it showing paid from my bank

Sim not working

My sim has been innactive since Saturday

Order not coming up

I ordered apple max headphones but on my account it doesn’t say there is any orders on it but the money has been taken

Resolved! Blue Light

Hi Team, I am ex-military and hold a Blue Light card. I have entered in the Company Code, However, it is asking me for a work email or payslip. My work email gets rejected due to it not being affiliated with Blue light. My personal email will not wor...

Bill address

Hi, I changed my address to [Removed] on My O2. I have been living there since September 2023. I really need a bill in my name with this address on. Please can you provide me the latest bill with this address on? Thank you, Aline Hardwick

OLD PHONE

KEEP GETTING EMAILS TO MY OLD PHONE NUMBER [Removed] HAD A NEW NUMBER FOR NEARLY 2 YEARSSO CANNOT GET INTO MY ACCOUNT MY PHONE NUMBER IS [Removed]

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