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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Lost or stolen

I reported my phone as lost or stolen but recently found it. Can o2 unblock it.

Can’t get into my o2 account

I am trying to view my usage, and payments. I keep getting the message woops something has gone wrong contact us.

how do i know what my final bill is i have no moved ned works

How can i check my final bill

Resolved! Phone use next week in Poland

Morning I'm off to Krakow Poland next week on a city break - tye hotel has free WiFi but will I be charged if i use my phone away from that free WiFi? Or will it be in my normal allowance? Please

Unable to redeem Amazon Prime extra

I press redeem to connect to Amazon to active Amazon Prime extra ( 6 months)Nothing happens

New Tariff as seen on Moneysupermarket

I have seen a new tariff on Moneysupermarket for £6.99 which includes:Free unlimited textsFree unlimited minutes6 MB of data12 month contract I would like to transfer to this but it is not showing on your website.Can you help please.

Resolved! eSIM service issues

I have been using eSIM on iPhone 15 pro max for a couple months no problems. Since yesterday I have had no service.I tried the troubleshooting ( turn off and on, airplane mode, reset network settings) to no avail.I then deleted eSIM and requested new...

Can’t get a security code via tsxt

I haven’t been able to receive calls or texts and have noticed that there are no bars on my phone. I’m trying to login to see what the problem is but as I’m disconnected I can’t get the security code to login. I changed my contract recently but shoul...

Account problem

Hi one question in order to login into my o2 account it’s asking for a confirmation code but the phone number it’s giving I don’t have access to what can I do

Resolved! Going to France

If I use my wifi in France next week for YouTube etc do I have a limit?

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