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Using my o2 in spain

Smithtina73
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on ‎04-11-2024 08:42

on ‎04-11-2024 08:42

I cannot connect to the internet abroad I can WiFi but not roaming 

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Enlli
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‎04-11-2024 08:43 - edited ‎04-11-2024 08:44

‎04-11-2024 08:43 - edited ‎04-11-2024 08:44

Some things to try:

Manually search for another network

Reboot the phone

Turn off 5g in network settings

If you have an iPhone change your data APN to "mobile.o2.co.uk"

If still not working then contact O2 to remove the Roaming bar on your account.

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , X Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Smithtina73
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on ‎04-11-2024 08:44

on ‎04-11-2024 08:44

Can someone help please 

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Smithtina73
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on ‎04-11-2024 08:47

on ‎04-11-2024 08:47

It’s not an iPhone it’s a moto go4

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Smithtina73
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on ‎04-11-2024 08:48

on ‎04-11-2024 08:48

It’s not a iPhone it’s a moto g04

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pgn
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on ‎04-11-2024 08:48

on ‎04-11-2024 08:48

Enable both Roaming and Data Roaming, @Smithtina73.

Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward


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Cleoriff
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on ‎04-11-2024 09:55

on ‎04-11-2024 09:55

@Smithtina73 

This is a community forum. NOT O2. Please read the helpful posts above.

Veritas Numquam Perit

Girl in a jacket
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Enlli
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on ‎04-11-2024 10:04

on ‎04-11-2024 10:04

PAYG or Contract?

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
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on ‎04-11-2024 10:05

on ‎04-11-2024 10:05

Duplicate https://community.o2.co.uk/t5/Tech-Support/Data-allocation-not-working-in-Spain-but-calls-are/m-p/17...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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