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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Sim card

Hello I lost my sim card but I want to reactive my phone number on different sim card please but my contarct has been cancelled

My upgrade

Hi I never received my upgrade

Resolved! Internet restrictions

I have recently purchased a sim deal and it looks like there are restrictions for the Internet. Can not see where I can remove this

moving nr to o2

Cant move my old nt to o2.Information on the screen are different then ssn nr I have with my new sim card

trying to log into my02

I have closed my account and yet have received an email advising my next bill.? I cannot log on to my 02 as it requires confirmation via text which I dont have access to (As I no longer have or need the sim).

Resolved! My o2

I would like to know if I have been scammed. Yesterday I received a call from O2, the name of the person was David Wadner, he gave me a number if I had any problems 07365764673 ext. DW224. He said there was a problem with the billing system. He said ...

changed my iphone

i have changed my iphone to a newer one but have no service with old sim what do i need to do

Resolved! Refund

I received a text to say I had overpaid on my last bill. I am changing from O2 but I would like this amount refunded instead of in credit. I can’t find out how to do this on my O2 and have checked. Can I have this amount refunded?

Resolved! Upgrade

Hi I want to get an iPhone 16 Pro but I have already got a contract with you to upgrade it will cost me to much money any way to cancel this contract and start up a new one pls

No security code sent when logging in

Hi When trying to log in to MyO2 via a web browser I don't receive the warning text or the securtity code. The page says "We've sent a code to..." but my number doesn't appear. Everything is ok via the app, I get securtity texts if I make a change on...

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