My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8769 Views
  • 1 replies
  • 1 kudos

Leaving o2

I want to close my account 

Mario98m by Level 1: Joiner
  • 269 Views
  • 1 replies
  • 0 kudos

Resolved! Keep old number

How do I keep my previous number from a different provider. Is their a number I text my PAC code to?

ZR1 by Level 1: Joiner
  • 378 Views
  • 1 replies
  • 0 kudos

New account

Please help !!!

Lelly by Level 1: Joiner
  • 276 Views
  • 2 replies
  • 0 kudos

Order still processing 8 days later!!

I ordered new SIM and new contract on 16th September. It still hasn't been processed apparently and no tracking number for it yet! Although my 1st bill will be 3rd October for something that hasn't came. Not acceptable! Anyone else having this proble...

ah10 by Level 1: Joiner
  • 326 Views
  • 1 replies
  • 0 kudos

Mobile Bill

My latest sim card bill has included roaming charges. I have been to Europe recently but o2 say they don't charge for European calls so why have I been charged?

unable to sign into account

Hi,Apparently i am unable to log into my O2 account due to sending the code to my phone number too many times

Resolved! Data roaming New Zealand

Hi I have the travel package on my mobile does this mean I won't get charged for roaming; in New Zealand

NH by Level 1: Joiner
  • 471 Views
  • 1 replies
  • 0 kudos

Cancel sim

I am travelling to Asia and will no longer need my current sim plan. How do I cancel this

Robbies01 by Level 1: Joiner
  • 220 Views
  • 1 replies
  • 0 kudos

Device order not changed status in 2 weeks

I pre-ordered a Pixel 9 Pro back when it was on promotion, as did my partner, My order has not changed status in 2 weeks while his device is being delivered today, I have tried for 2 days to get in contact with O2 through the "start a conversation" b...

Chloe46 by Level 1: Joiner
  • 344 Views
  • 1 replies
  • 0 kudos