My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9641 Views
  • 1 replies
  • 1 kudos

No service

Hello im struggling to ring out or msg anyone 

Kirsty30 by Level 1: Joiner
  • 202 Views
  • 1 replies
  • 0 kudos

End of device plan payment

I've got one last payment left on my device plan, I've made an early payment ahead of the due date but the total hasn't dropped to zero in order for me to upgrade my phone. Trying to get a deal before it ends, any help with this?

Klean by Level 1: Joiner
  • 309 Views
  • 1 replies
  • 0 kudos

eSiM

Hi, I have an iPhone13 with a physical SIM and I have now upgraded to a. iPhone16 with an eSIM but I cannot get the number transfer and eSIM set up to work successfully. Please can you help. Thanks

JaneParry by Level 1: Joiner
  • 394 Views
  • 2 replies
  • 0 kudos

My o2

Not letting me have an account for “my 02” app. It always say something went wrong

Jumaima by Level 1: Joiner
  • 332 Views
  • 1 replies
  • 0 kudos

Resolved! Access to my account

Following a case of fraud (which is now resolved) I obtained a new number with a new provider. I now need to close my old O2 account but I can't access it because the fraudster changed my password and other details. I have tried using my old sim with...

Blue217 by Level 1: Joiner
  • 448 Views
  • 1 replies
  • 0 kudos

Query on account

I have been charged 10.74 for iTunes subscription which I did not sanction

Woo47 by Level 1: Joiner
  • 290 Views
  • 1 replies
  • 0 kudos

Cancel contract

Hello, I have moved out of the UK for the past year and I have been paying my contract but I now need to cancel it as I am not going to use my UK numbers anymore. How can I cancel my O2 contract? Thank you.

Incorrect billing

Dear O2 Customer Service,I am writing to express my frustration regarding an ongoing billing issue. Despite speaking with three different colleagues who assured me that I would not be charged for the faulty bolt-on service and that I would receive a ...