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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 8178 Views
  • 1 replies
  • 1 kudos

EU Data

Hi, im currently in Portugal. Can you please advise whether I get charged for having my 5G on?

Bgraiiii by • Level 1: Joiner
  • 146 Views
  • 1 replies
  • 0 kudos

Unwanted Virgin Sim Card Scam

I need to talk to somebody there about an Unwanted Virgin Sim Card - This has been going on for weeks! The Virgin Team have told me to contact you and quote the number #45270256 - Can somebody please respond urgently. I have spoken to endless people ...

JohnB10 by • Level 1: Joiner
  • 4230 Views
  • 22 replies
  • 1 kudos

Refund

Hi. I’m owed a refund from my old account how do I claim it back 

Oldie18 by • Level 1: Joiner
  • 179 Views
  • 1 replies
  • 0 kudos

account access

i cant log into my account as ive lost the number linked to my account, thus not being able to verify the text code

j7y by • Level 1: Joiner
  • 175 Views
  • 1 replies
  • 0 kudos

Amazon Prime Extra

When I bought my O2 phone it let me have Amazon Prime for free for 3 months as an extra. This expires on 6th September. I have tried to turn off auto enrol and cancel this several times on the app and web browser. It should not be this hard, nor shou...

Track my order

Good evening, Hope you are well. Please could someone assist me in the following. Order was placed on the 16th August for a Samsung watch 7. When I received an email saying that order was received. Delivery date was for the 19th August. I have not ye...

DL26 by • Level 1: Joiner
  • 249 Views
  • 1 replies
  • 0 kudos

FRAUD

Does anyone know how to get a response from Fraud team- have been calling O2 over and over again for 2 months who say they will call in 24-48 hours. Obviously this has not happened. They also said they have to contact me. Currently someone has commit...

K-PU3634 by • Level 1: Joiner
  • 260 Views
  • 1 replies
  • 0 kudos

Roaming.

Can I use my data abroad ?

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