My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 1931 Views
  • 1 replies
  • 1 kudos

Resolved! O2 customer service is appalling

Just moved from Tesco to O2 and the customer service is shocking. Trying to get my numbers changed over with a PAC code. The my O2 app link doesn't work. Trying to chat to an advisor just sends me to the same link that the O2 app does without letting...

Resolved! Data

Hi. Show I have another 6g data but not internet 

Eve4445 by Level 1: Joiner
  • 108 Views
  • 2 replies
  • 0 kudos

Resolved! Getting in touch with O2

How the hell am I supposed to get in touch with O2? I’ve spent the past two days unable to have my call answered,start a chat with an agent or access the service I need through the appcan anyone tell me how I can use my pac code to save my old number...

Jayne1967 by Level 1: Joiner
  • 175 Views
  • 1 replies
  • 0 kudos

Resolved! Payment

hi I don't get my payment till 10th of December so I can't pay until then ?? Will this be okay

Peache by Level 1: Joiner
  • 63 Views
  • 1 replies
  • 0 kudos

Resolved! Bad Experience getting an upgrade in an O2 Store

Last week on Black Friday I went into an O2 store to see what device plans I would be offered. I was then very excited to be told that I could get the iPhone 12 for £10 a month for 36 months. Of course I jump on this deal. I then return home to find ...

Barry13 by Level 1: Joiner
  • 195 Views
  • 1 replies
  • 0 kudos

Resolved! Old phone

Hi, so I’ve had an email saying I owe £34 for an account I had maybe 5 years ago maybe even longer. Have tried the phone number to sort it out, but was in a queue for half an hour and gave up. I have no idea what my email or phone number was at the t...

ScottM30 by Level 1: Joiner
  • 146 Views
  • 1 replies
  • 0 kudos

Resolved! No signal

I haven't had a 4g signal for 2 days now. Can anyone help?

amandatt by Level 1: Joiner
  • 51 Views
  • 1 replies
  • 0 kudos

Resolved! Disney plus

Hi I would like to cancel my Disney plus please. I’ve had it for 6 months and I don’t want to renew it.

DS86 by Level 1: Joiner
  • 87 Views
  • 1 replies
  • 0 kudos

phone not working properly

hello my daughters phone has stopped working properly. It will still receive incoming and she can make out going calls, she can send and receive txt messages. But her data will not work and even if shes connected to wifi none of her app will work??!

ann12 by Level 1: Joiner
  • 118 Views
  • 3 replies
  • 0 kudos