My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9757 Views
  • 1 replies
  • 1 kudos

Cannot access my account

I normally access my account with my laptop using wifi, as there is no mobile signal in my area. Because of the lack of mobile signal I cannot receive text messages. This month O2 appears to have introduced an additional check by sending a text secur...

Robin6 by Level 1: Joiner
  • 486 Views
  • 3 replies
  • 0 kudos

Final device plan bill

Hi,I need to make a final payment to settle my device plan loan but my account with O2 has been cancelled because I moved to another service provider, so I cannot get an itemised bill or see what the additional expenses added on to my device plan are...

Kyos by Level 1: Joiner
  • 376 Views
  • 1 replies
  • 0 kudos

Broken Phone

Hi I'm wanting to upgrade my phone as my current one has broke, because of this I cant receive verification codes which i need to upgrade my contract. Could you please give me some advice regarding this or should i just go to an O2 store? Thank you

jacqui13 by Level 1: Joiner
  • 522 Views
  • 2 replies
  • 0 kudos

Resolved! My O2 app

When I try to use the same credentials on the My O2 App, I get the following message:Something went wrong.Oops. My 02 isn't available to you yet. If you're new to O2, it can take up to 48 hours for your account to be ready. If it's been longer than 4...

Greshoff by Level 1: Joiner
  • 1572 Views
  • 7 replies
  • 0 kudos

No Service

Hi, 2 days ago changed my tariff, I got a SMS that my new tariff will start today and I been waiting all day and it looks like it's not active.Can you help me?By Krystian

Phone data

I was recently updated tariff and told I would receive 100GB a month now after first month it’s gone back to 60gb??

O2, Switch Up in store, identification ways

I have the new phone to pick up at store today, but unfortunately I had to send my Passport and old driving licence, while making DL1 application for new UK Driving licence, so at the moment I'm out of any documents. Does Bank Statement would be enou...

EdoTensei by Level 1: Joiner
  • 685 Views
  • 4 replies
  • 0 kudos

My sim not working

Hi , good afternoon am abroad and I can’t receive calls on my phone only receiving text messages!

L1ela by Level 1: Joiner
  • 342 Views
  • 1 replies
  • 0 kudos

Resolved! Contract renewal

all I want to know is when my contract is up for renewal?