My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 1 replies
  • 1 kudos

Resolved! Lost Phone

Hello,I reported my phone lost today to 02 and they have barred it.But is it possible to order a new sim card with that phone number on it as need to retrieve vital WhatsApp messages and photos?It is just that EE apparently say you can order a replac...

Resolved! do I need a travel bolt on

I'm travelling to Greece - do I need a bolt on with the  plan I am on?

al10 by Level 1: Joiner
  • 1 replies
  • 1 kudos

You don't have any products or services in this My O2 account

I'm having trouble displaying my numbers in my My O2 account. Through I see a message "You don't have any products or services in this My O2 account" I can't log in to the app. The account is not new. I haven't been charged one of my bil...

Resolved! I have unpaid bill, but currently abroad

Hi, I have an overdue bill, and would like to pay it, but I don't have access to my number in o2 app (I'm ex virgin media customer, and for some reason my number wasn't transferred to o2 account). I'm currently abroad, and my cell phone doesn't conne...


Hello, my phone was stolen and my bank was frauded, I cannot afford to pay my bill until I have had it reenbursed by the bank, could I get help please

Jr24 by Level 1: Joiner
  • 1 replies
  • 0 kudos

My o2 app

I can’t login to my o2 app

Resolved! 02 open

I have been unable to get my 02 open discount because my work email is not recognised and my pay slip dies not contain my national insurance number

Francine by Level 1: Joiner
  • 4 replies
  • 0 kudos

Can't access My O2

Hi everyone. Driving myself crackers as cannot get into My O2 - via mobile app or online. I get messages such as "something went wrong, not possible to log on, Try again later", "user and password don't match" (even though I have done a re-set) and "...

Mabel1974 by Level 1: Joiner
  • 4 replies
  • 0 kudos

My o2

Hi it says I don't have access to my o2

Alex40 by Level 1: Joiner
  • 2 replies
  • 0 kudos