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Kathryn20
Level 1: Joiner
  • 2 Posts
  • 2 Topics
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Registered:

Hi. I cannot log into my account as I don’t have use of the phone number on my account. 

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MI5
Level 94: Supreme
  • 152242 Posts
  • 651 Topics
  • 29031 Solutions
Registered:

@Kathryn20 

How to cancel here 

Guide: Cancelling Your Contract 

Or here https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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pgn
Level 77: Grand Master
  • 40403 Posts
  • 246 Topics
  • 1820 Solutions
Registered:

You will need to call O2, guide here has the ways, @Kathryn20 

Guide: How to find help & contact O2 

It may help to have a different e-mail address for you ready for CS to use. Good luck!

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MI5
Level 94: Supreme
  • 152242 Posts
  • 651 Topics
  • 29031 Solutions
Registered:

@Kathryn20 

How to cancel here 

Guide: Cancelling Your Contract 

Or here https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 3
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