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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Can I add another phone to my account?

I have aa phone on my account, which is linked to my Virgin Media account. Can I add another phone to that account?

E-sim not showing on my o2

I have replaced my eSIM due to getting a new phone my order status on my o2 says completed but when I look to activate my new eSIM it is not listing the eSIM at all what do I do?

Resolved! Transferring my mobile number to new device

I have tried transferring my number over from my old device to my new one and I just keep getting the message unable to transfer.I’ve tried using the guide and I’ve also contacted support through chat to no avail. I have an iPhone 12 going to a iPhon...

Resolved! New phone upgrade exchange

Hello, I upgraded my iphone las t week and unfortunately, I don't like it, its to big, how do i exchange it for a smaller model? Regards Julia ************ [Mod edit: Please do not share personal details as your posts are visible to the public. Thank...

Live chat in app not working (never connect)

this mobile app is a joke? never connects to live chat? and going online says 'use the mobile app' so what do i do? i wish i never joined o2.... the whole experience from buying the esim, to the plan, to now trying to get support is a joke and im onl...

Resolved! Final Bill

I am receiving texts saying i owe £2.77 after my contract was cancelled but when i try to pay i cannot log into the app and there is no way to pay through myo2.