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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Call to Armenia??

I noticed that I have been charged £3 for a call to Armenia, something I have never done. I have had a few scam calls from Armenia but I never reply and in fact I have blocked a few of the numbers. But the number I have allegedly called is a differen...

I want to cancel my contract

Hi, I’m trying to cancel my contract completely but it is seemingly impossible to do this via the My O2 account.

Trying to cancel a SIM that isn't used

Finally getting around to cancelling a SIM I got as a package deal with Virgin Media, but I'm just going around in circles on this.Because the SIM isn't even in a working phone I cant just call 202 or anything and it seems the other method of contact...

My service requests isn't working

I have done several service requests to change the user name on a phone number, it says its completed but on Bill analyser, the change hasn't been made. I changed them last year in the same way with no issue, now it doesn't work. It is saying the sta...