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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! My O2 with 2nd SIM card

A couple of years back Virgin offerdd me an upgrade including a secomd O2 SIM card to be used in my wife's mobile.I have set up My O2 for my own SIM years ago - but how do I add my wife's SIM?Do I have to create a second O2 account with her details?

Resolved! Lost sim abroad, need a new one or an eSIM

I need a new SIM card or an eSIM. I don’t have any service because I lost my SIM card abroad. Thanks

Billing

My bill has been paid but it's saying it hasn't and I've set up a direct debit every month and it just doesn't come out details are showing on my account that it will but it doesn't then I get text to say my bill is overdue

Tel number customer cate

Mike from Customer support was having a conversation with me but he has not rung me back. Can I have a phone number for customer care please

Adding multiple monthly contracts to myo2 account.

Hi All, I still see this as an issue, no obvious way to add multiple monthly contracts to myo2 account. Very annoying I dont wish to have dummy/multiple email accounts.

Using phone in Vietnam

How can I best use my o2 in Vietnam - I have Volt

Audible

My Amazon Prime accounts says I will be charged for audible on renewal, but I believe I have removed from my O2 account. Am I going to be charged? Amazon says I need to cancel through O2.

I was told to have an upgrade but not an upgrade

Hi thereI was a Giffgaff sim user, subscribed data plan 10GBP for 20GB; and I newly joined Virgin Media boardband service. I was told to be eligible to an upgrade of my mobile data plan to O2, with a discounted price for the same data plan, keeping m...

Re: Debit card contantly declined

I used my chase debit card. o2 told me I couldn't verify it.

Cancel my membership

Hello, I've called you and asked to cancel my membership on September 3rd, 2024. I got a verbal approval from your representative but haven't recieved any confirmation email or refund for my last bill. Can you please look into this and revert back? B...

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