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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 6980 Views
  • 1 replies
  • 1 kudos

Resolved! Multi sim

Hi I’m a o2 customer and I’m thinking of getting my wife and son to come over from there sim provider. Do you do a deal for family etc or multi sim?

Andyo by • Level 1: Joiner
  • 175 Views
  • 1 replies
  • 0 kudos

Resolved! Claim fit bit watch

Hope someone can help me with this. I have now got my google pixel 8 pro watch how do I claim the fitbit watch ?

sapphire2 by • Level 1: Joiner
  • 811 Views
  • 4 replies
  • 1 kudos

My O2 plan not visable on O2 account

Hello I have pay monthly plan since April last year but can't see details of my plan when I log in to the website. I can't log in to app and I see message to contact support as something went wrong.

Kciempka by • Level 1: Joiner
  • 289 Views
  • 2 replies
  • 0 kudos

Resolved! Return

I would like to return an order 

Joe22 by • Level 1: Joiner
  • 244 Views
  • 2 replies
  • 0 kudos

Extra charges

I have found under extras a charge for £144.56

ashep by • Level 1: Joiner
  • 131 Views
  • 1 replies
  • 0 kudos

My Mobile [edited]

I refer to my above mentioned mobile number. I am currently abroad and have been for the past few months since April 2023 due to a family issue. I am aware that my previous plan with Virgin Mobile has now switched to O2 and my understanding is the I ...

DeCambrai by • Level 1: Joiner
  • 234 Views
  • 2 replies
  • 0 kudos

Resolved! Increasing Data Allowance

I have used all of my monthly 25GB data usage allowance because I had to reset my mobile phone and reinstall all Apps and data.How do I buy more data for this month?

Marc8 by • Level 1: Joiner
  • 258 Views
  • 2 replies
  • 0 kudos

Device Upgrade

I am trying to upgrade my device, I have selected my preferred upgrade and plan on My O2 but there is no option to proceed to checkout. Please assist me.

Murits by • Level 1: Joiner
  • 182 Views
  • 2 replies
  • 0 kudos

New address

Hi. How can I change my address?

Patryk_J by • Level 1: Joiner
  • 235 Views
  • 3 replies
  • 0 kudos
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