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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Invoice number

Hi, I just did upgrade of my phone with free gift which must be claimed at Samsung website, they ask for invoice number, to be honest I don't know where to find it.. Is invoice number the same as ORDER number? If no then I don't know how / where to f...

Confusion over cancellation fee, unable to log into my02

I was notified my contract ends 19/09/24, after trying to get my PAC code, I was informed it would incur a £5 early cancellation fee and didnt expire until 13/10/24... Which one is correct?

Access to My O2 Account

Hi - when I try to log into my O2 account it says access denied.All details are correct and never had this issue in years. can you let me know if something is down with the website or something has changed with passwords many thanks - James

How do I pay my final bill? I cannot see this present on my O2 account.

I cannot see an option to pay my final bill. I only have £3 outstanding, but not sure how to get it paid off.

access denied

Ive reset my password by getting access denied when trying to log in

Terminate my account

I am trying to cancel my account as I have moved to Australia. I don’t have access to my uk phone number, so struggling to cancel the account. How do I do this?

Resolved! Payment dates

Hi I was just wondering would i be able to change my payment date because I don’t get paid till the 26th and my bill is due to come out on the 19th but I won’t have the money

Code

Hello i have problem with code

Stuck on credit check

I have ordered a SIM-only pay monthly plan online and have only received an email with an order reference number. I was supposed to hear back within 24 hours and then receive my SIM within 3 business days; however, I have been waiting for a week with...

Change of address

I have noticed that my address is wrong.I haven't been with o2 for a while and this address listed is my previous address from years ago. I am looking to get a data only sim but noticed my address is wrong and there is no way to change it. I have tri...

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