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Upgrading Switch Up

Abbey4
Level 1: Joiner
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Hello, I have been on my O2 account looking to upgrade to the iPhone 15 Pro Max. However, my account says that I have the O2 switch up which will let me swap my current phone for a new one. It also says "It doesn't matter how long you've got left on your current contract - We'll pay it off for you".

I have gone through the upgrade/switch-up process and added in the phone I have now to only be told it doesn't count for a switch-up option. Please can I know why my O2 account says I can use my switch-up then doesn't let me? I've had my phone since the 6th of FEB last year and I know on the switch-up it says I have to have my phone for at least 90+ days which I have and still the switch-up isn't working. 

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MI5
Level 94: Supreme
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@Abbey4 

You'll need to ask O2.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

Guide: Introducing O2 Switch Up. Swap phones whenever you want! 

Guide: How to find help & contact O2 

I should also add that switch up is best done in store.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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