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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Data Roaming aboard

Hi, i recently went to Spain and my mobile phone would not connect to 4G at all the whole week i was there. When i was a Virgin customer my phone would automatically connect and i could use whatsapp for messages & calls at no extra cost. Now my contr...

Resolved! VOLT SIM ONLY

Does Volt sim only include free calls from USA and no bolt on fee

Bill

Good morning. I am a little concerned as to why my bill is £73 this month ? I have paid off my phone so was told the bill will be reduced once the device had been paid off

Delivery

Hi I’m just wondering when my new phone will arrive and which courier please as it’s due today but iv had no update etc thank you

Resolved! contract end date

can you tell me when my contract is due for renewal?

Trying to pay a bill from abroad

I have switched from O2 to EE and have been sent a text on outstanding payment for cancellation charges. I cannot however get through via the customer service to pay for this kindly advise

Bill payment

I have paid my latest bill but still cannot call or use my 4g

Resolved! Due a refund but unable to access My o2

I have recently left o2 and just received an email informing me that I am due a refund and to sign into My o2 to input my bank details to receive it. When I sign into My o2 on a desktop, the account area is useless, there's no billing information any...

My 02 App

Hi when I log on to My 02 app and go to usage it use to say how many Calls and Texts I have made. but now when I make a phone call or send a text the usage is saying 0. is this a problem with the App and anyone else having this same issue. Many Thank...

Tariff length

How do I find how long my mobile contract is? I started a pay monthly Virgin Mobile contract in 2022, moved to O2 and am being billed by both.

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