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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Swapping my number

I want to swap my number from my old phone under a family members o2 to my new phone in my name on o2. I keep getting sent back to my o2. It seems simple if it's a different network but o2 to o2 is a nightmare.

Refund

hello, i never received my refund

Resolved! cancellation of my o2 account

Hello,while I was in the Uk I registered to VirginMedia and as part of the contract I also became a member of O2. However, once we started to prepare to move abroad I called virgin media to cancel my registration and it was told to me that my O2 acco...

Account approved but still can't log in to the app

Hi, my account was approved 2 days ago and I still get an error when trying to log in to the My O2 app"Oops. My 02 isn't available to you yet. If you're new to O2, it can take up to 48 hours for your account to be ready. If it's been longer than 48 h...

Credit file

Data and ca

I’ve paid my phone bill but I’m still yet to receive my calls and data

Top up

I am trying to top up phone and keeps saying carnt top up but money is being taken out of my bank account but my balance has not gone up on my o2

My o2 account

I recently put in a claim for my iPad and got sent a replacement. However I cannot use a sim in this iPad and cannot transfer anything as it needs my actual iPad near. Also I cannot get onto my o2 app because it is sending a code to the number that c...

Account

I cannot see my phone contract on my O2

Bill

I want to know why my bills are so high when i am sim only And i would like to know when my contract is up with you

O2

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