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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! My account

I can’t log into my own account even tho my details are correct

Entering new address in a new build when postcode address is not recognised by O2

Hi I have moved house. My new home is a new build and when I put in the postcode on my O2 in order to change my details, it offers a small number of properties on this street but not the one I live in. In the absence of being able to enter this manua...

Identification on account details

I spoke to one of the O2 customer assistant this morning regards this regards my O2 account details.I was told to expect a an email to request for my identity details.

Resolved! Using phone in South Africa

Hi I will be travelling to South Africa soon, will I be charged extra for using my phone data and roaming?

I recived a contract which I never signed for

Hi, I received am O2 contract for mobile attached to the new Virgin media contract.But I've never asked to join O2 or change my mobile provider. I've aslo received an email that my payment has been changed with an account number. What do I need to do...

My bill

I got an Sms informing me about a change in my phone bill and I doubt the authenticity of that information because I just had price change

Unknown number issue

Resolved! Phone stolen

Good afternoon, I am writing to say that my phone has been stolen and I don’t know what I should do! I’ve reported it as stolen to the police but I don’t wanna keep paying it if it’s been stolen. please helpKate Offler

My 02 issues

I have just looked on my o2. I did have 3 mobile numbers under my account but for some reason there is now only 2. I wanted to access the bill of the 3rd one but I am unable to access it as the number has disappeared. Many thanks

Extras. - redeem now not working

I’m clicking redeem and not working

O2

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