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Hannahm
Level 1: Joiner
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on ‎15-08-2023 16:28

on ‎15-08-2023 16:28

I was just wondering if there was a way I could upgrade and not pay the remainder of my plan in full but monthly with a new plan? I’ve been with o2 for years.

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Spenny
Level 16: Talkative
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on ‎15-08-2023 16:41

on ‎15-08-2023 16:41

Hi @Hannahm I think the answer to your question is No.

 

But, check your options with O2 customer service, see links in the signature line below or call 202

If you are not eligible for an upgrade then you will have to pay out the remainder of your plan. 

Again check in with O2 to see what your options are depending on how close you are to being able to upgrade.

Phone: Motorola G100, 128GB, Android 12, SIMO 20Gb
Broadband: Virgin 350Mb, Tp-Link Router - Deco S4
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We are a community of customers and cannot access your account.
To contact O2 click here for O2 Social Media Links

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Spenny
Level 16: Talkative
  • 341 Posts
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Registered:

on ‎15-08-2023 16:41

on ‎15-08-2023 16:41

Hi @Hannahm I think the answer to your question is No.

 

But, check your options with O2 customer service, see links in the signature line below or call 202

If you are not eligible for an upgrade then you will have to pay out the remainder of your plan. 

Again check in with O2 to see what your options are depending on how close you are to being able to upgrade.

Phone: Motorola G100, 128GB, Android 12, SIMO 20Gb
Broadband: Virgin 350Mb, Tp-Link Router - Deco S4
-----------------------------------------------------------------
We are a community of customers and cannot access your account.
To contact O2 click here for O2 Social Media Links
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MI5
Level 94: Supreme
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on ‎15-08-2023 16:54

on ‎15-08-2023 16:54

@Hannahm 

To upgrade early you need to pay off your existing device plan fully.

Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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