Upgrade and cap

Corrie · ‎04-06-2020

Hi I need your help please I need to have upgrade if possible as phone broke while I’ve been working on wards and can afford that payment so was wondering if anything we can do and also can we put the cap back on please as i don’t want to keep going up

Many thanks Corrie

[personal details removed]

MI5 · ‎04-06-2020

@Corrie

You need to seak to O2.

This is a customer community here

Guide: Coronavirus Community Help and Support

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Corrie · ‎04-06-2020

I have tried but they have cut me off and won’t let me get through

MI5 · ‎04-06-2020

@Corrie

Say anything to get through.

Upgrade should work or say fraud. Basically just lie to get an advisor.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

LukasB · ‎08-06-2020

Hey @Corrie did you manage to get this sorted or are you still having trouble with this?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Corrie · ‎15-07-2020

I wanted to see if anyone could help with upgrade query and also I want to add another phone to my contact so I’ll be paying for 3 phones can someone please call me

MI5 · ‎15-07-2020

@Corrie

You need to call O2, no one can call you from here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Upgrade and cap

Contacting to cancel Sim.

broken phone

Cancel my O2

Not received my device

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